Open to opportunities

Ashley Lopez

@ashleylopez1

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Organized professional with a Master’s in Behavior Analysis.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration, supports professional growth, and allows me to make a meaningful impact in client care.

I am an organized and tech-savvy professional with a Master’s in Behavior Analysis and over three years of experience in care coordination, scheduling, and client communication within healthcare and customer-facing environments. My background has equipped me with the skills to manage logistics effectively, support remote teams, and resolve client concerns while utilizing technology platforms to streamline service delivery.

Throughout my career, I have excelled in roles such as Care Coordinator and Registered Behavior Technician, where I coordinated schedules for clinicians, managed patient logistics, and maintained accurate documentation using EHR systems. My bilingual proficiency in English and Spanish enhances my ability to communicate effectively with diverse clients, ensuring a strong customer service mindset and adaptability to dynamic roles.

I am passionate about using my skills to improve service delivery and support individuals in need. I have developed digital tracking systems and family training modules that have significantly enhanced the quality of care provided to clients. I am eager to bring my expertise to a new role where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician

Current

Integrative Method

Aug 2022 - Present (2 years 11 months)

Collaborated with supervisors to schedule and track sessions across home and school settings, utilizing platforms like CentralReach, Catalyst, and TheraWe for real-time session logging and communication. Coordinated with caregivers and team members to resolve scheduling conflicts and clarify plans, conducting virtual consultations and following up with families via phone/email.

Central Reach Catalyst TheraWe Session Tracking Scheduling

Registered Behavior Technician

Behavior Momentum

May 2022 - Present (3 years 2 months)

Delivered consistent, punctual therapy aligned with daily schedules and client needs. Logged data and tracked changes to sessions promptly, ensuring continuity of care and collaborating with families to confirm and adjust session logistics.

Therapy Delivery Logging Session Tracking Client Communication Scheduling

Care Coordinator / Scheduler

Citrus Health Network

Jun 2021 - Present (4 years 1 month)

Coordinated daily schedules for multiple clinicians across outpatient programs and managed travel logistics, appointment reminders, and follow-ups for patients. Served as first-line support for patients, answering service questions and adjusting appointments in real-time while maintaining accurate documentation and patient records using EHR systems.

Google Calendar Excel EHR Scheduling Care Coordination

Guest Advocate

Target

Aug 2020 - Present (4 years 11 months)

Resolved guest concerns, processed returns/exchanges, and managed payment processes. Provided support across departments and adapted to high-volume demands, working collaboratively with team leads to implement efficient checkout and traffic flow.

Customer Service Returns Processing Payment Processing Team Collaboration Problem Solving

Retail Associate

Ross Dress for Less

Jun 2020 - Present (5 years 1 month)

Assisted with customer inquiries and maintained organized merchandise displays. Supported team operations by handling restocks and register transactions.

Customer Service Merchandising Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Cincinnati

Master of Education, Behavior Analysis

Completed a Master of Education in Behavior Analysis, focusing on advanced principles and applications of behavioral science. Gained expertise in designing and implementing behavior intervention plans.

Florida International University

Bachelor of Arts, Psychology

Grade: Cum Laude

Earned a Bachelor of Arts in Psychology, graduating Cum Laude. Developed a strong foundation in psychological theories, research methods, and human behavior.

Miami Dade College

Associate of Arts, General Studies

Grade: Honors

Obtained an Associate of Arts Degree with Honors. Completed foundational coursework across various disciplines, demonstrating academic excellence and a broad understanding of core subjects.