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Ashley Kresge

@ashleykresge

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Client Solutions Specialist at Esri coordinating call-routing and CRM workflows to improve department efficiency.

United States

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What I'm looking for

I'm seeking to contribute my administrative support, customer service, and office coordination experience to support efficient operations in a dynamic organization.

At ESRI, I manage daily customer interactions and support customers with escalations and restricted account verifications.

I coordinate and test call-routing and CRM workflows, and create documentation for support requests and internal processes. I also train employees and customers on company policies and software usage.

At Pine Rose Cabins, I managed client contracts and event documentation, resolved supplier and staff queries, and communicated solutions to financial discrepancies. Earlier, as a Starbucks Barista, I served customers and handled cash operations.

Experience

Work history, roles, and key accomplishments

Current

Client Solutions Specialist

Current

Esri

Oct 2021 - Present (5 years)

Manage 60+ daily customer interactions via phone and chat, consistently exceeding team performance goals. Deliver timely, professional support including handling escalations and restricted account verifications.

Salesforce SAP Microsoft Office CTI Customer Service Communication Skills Conflict Resolution Documentation Training Cross Functional Collaboration

Front Desk Lead

Pine Rose Cabins

Apr 2018 - Oct 2021 (3 years 6 months)

Managed client contracts and event documentation to ensure clarity and timely delivery. Resolved supplier and staff queries promptly, maintaining smooth operations.

Customer Service Communication Skills Documentation Problem Solving Teamwork

Barista

Starbucks

Nov 2016 - Mar 2018 (1 year 4 months)

Served over 100 customers daily, ensuring satisfaction and repeat business. Managed cash operations totaling $2,000–$10,000 per shift with 100% accuracy.

Customer Service Cash Handling Communication Skills Conflict Resolution

Education

Degrees, certifications, and relevant coursework

California State University San Marcos

Bachelor's, Sociology

Grade: 3.5

Activities and societies: Dean's List

Graduated in 2024 with a Bachelor's degree in Sociology, achieving a GPA of 3.5 and making the Dean's List.

Crafton Hills College

Associate's, Marketing

Grade: 3.5

Graduated in 2024 with an Associate's degree in Marketing, achieving a GPA of 3.5.

Riverside City College

Associate's, Communication, Media and Languages; Social and Behavioral Studies

Grade: 3.7

Activities and societies: Dean's List

Graduated in 2022 with Associate's degrees in Communication, Media and Languages, and Social and Behavioral Studies, achieving a GPA of 3.7 and making the Dean's List.