Open to opportunities

Ashley Kelvey

@ashleykelvey

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Operations and Systems Analyst specializing in KPI reporting, systems integrity, and revenue auditing.

United States

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What I'm looking for

I’m looking for a role where I can own operations and systems integrity—turning KPIs into decisions, auditing revenue workflows, and improving staffing and reporting cadence. I thrive with leadership teams that value data accuracy and operational discipline.

I’m a process-driven Operations and Systems Analyst with over two decades of experience coordinating complex operational workflows, database administration, and multi-metric performance reporting. I operate as a self-directed administrative anchor—keeping systems accurate, surfacing gaps, and supporting leadership decisions with clear KPI visibility.

In my current role, I serve as the direct operational right-hand to the Chief of Operations, managing strategic reporting and workforce governance. I run daily, weekly, and monthly reporting cadences using Unit Hour Utilization (UHU) to forecast capacity, audit and process bi-weekly payroll for 65+ personnel in UKG Ready, and troubleshoot enterprise systems including ImageTrend/eMEDS to protect data integrity.

Earlier, I led full back-office operations for a remote organization, owning end-to-end accounting in QuickBooks, producing weekly P&L statements, and managing accounts receivable aging. Previously as a Revenue Cycle Specialist, I supported patient accounts during surges and cross-trained for billing and coding coverage to ensure revenue continuity—while also coordinating board-level communications and major facility transitions without clinical downtime.

Experience

Work history, roles, and key accomplishments

Current

Regional Coordinator (Volunteer)

Current

PAX Academy / Peaceful World Schoolers

Jan 2026 - Present (6 months)

Coordinates logistics and attendee metrics for regional educational field trips and community events. Provides administrative support for year-end student portfolio evaluations using Omella and SignUpGenius.

Volunteer coordination Event Logistics Participant Metrics Omella Sign Up Genius Administrative Support

Current

Operations Coordinator (Sole Manager)

Current

Community Rescue Service

Jan 2021 - Present (5 years 6 months)

Serves as the operational right-hand to the Chief of Operations, supporting special projects and organizational initiatives. Leads recruitment and workforce logistics, runs daily/weekly/monthly performance reporting (UHU), audits bi-weekly payroll in UKG Ready for 65+ personnel, and maintains systems integrity by troubleshooting enterprise software (ImageTrend/eMEDS).

Operations Management Workforce Scheduling Recruitment Talent Acquisition Employee Lifecycle Management Onboarding Unit Hour Utilization UKG Ready Payroll Processing Governance Portal Management Meeting Minutes ImageTrend EMED Troubleshooting

Office Manager & Executive Support

Aero Electric

Aug 2018 - Apr 2021 (2 years 8 months)

Directed back-office operations and vendor relations for a fully remote corporate electrical contractor. Owned end-to-end accounting in QuickBooks (weekly P&L statements and AR aging) and configured cloud infrastructure using Microsoft Teams and Office 365 to support data security.

Back Office Operations Vendor Relations Quickbooks Microsoft Teams Office 365 Cloud Infrastructure Data Security

Executive Operations Assistant

University of Maryland Community Medical Group

Dec 2014 - Aug 2018 (3 years 8 months)

Provided operational assistance to the CEO, CFO, and senior medical directors during the high-growth launch of a multi-site healthcare network. Managed board of directors logistics, coordinated 2-day executive retreats, and handled high-volume multi-time-zone calendar management.

Executive Support Healthcare Operations Board Governance Calendar Management

Administrative Assistant & Revenue Cycle

Meritus Medical Center

Apr 2003 - Dec 2014 (11 years 8 months)

Served as the primary administrative lead for executive directors, managing board-level communications and multi-executive calendars, and assisting with board and committee coordination (board packets and official minutes). Supported revenue continuity by cross-training to perform billing and coding during staff absences and coordinated major events and facilities transitions, including relocation