Ashley Hayes
@ashleyhayes
I coordinate client support services, healthcare outreach, and HIPAA-compliant case management.
United StatesWhat I'm looking for
At CVS Health/Aetna, I conduct outbound outreach to newly enrolled members, promote preventive care, explain benefits, and follow up on referrals while maintaining accurate HIPAA-compliant documentation.
Previously, as a Georgia Case Manager at Middle Georgia Community Action Agency, I managed client caseloads across three counties. I conducted intakes, verified eligibility, assessed needs, and coordinated housing, utility, and emergency support through virtual client-management platforms and community partnerships.
My healthcare support background also includes coordinating crisis check-ins and provider evaluations at Community Mental Health, where I maintained confidential digital records across multiple facilities and counties.
I've also supported customers and operations in high-volume service environments at Love's Travel Stop, and began my healthcare career as an Emergency Medical Technician. I bring organized communication, compassionate client support, scheduling coordination, and careful records management to remote-facing roles.
Experience
Work history, roles, and key accomplishments
Health Advocate
CVS Health/Aetna
Jan 2026 - Present (8 months)
Conducted outbound calls to newly enrolled members to promote preventive care services and educate on benefits. Tracked interactions and completed follow-up outreach to ensure preventive care goals were addressed.
Georgia Case Manager
Middle Georgia Community Action Agency
Aug 2023 - Dec 2025 (2 years 4 months)
Managed a diverse caseload across three counties, conducting intakes and verifying eligibility. Leveraged multiple funding sources to address critical barriers such as housing and utilities.
Service Adviser
Love's Travel Stop
Nov 2021 - Aug 2023 (1 year 9 months)
Managed high volume of inbound calls and in-person interactions to provide accurate service estimates and verify parts availability. Coordinated and monitored timely completion of shop and road services.
Clerk
Community Mental Health
Aug 2020 - Nov 2021 (1 year 3 months)
Oversaw a floating suicide call list across three facilities, performing check-ins and providing immediate crisis support. Coordinated scheduling and facilitated completion of yearly evaluations for providers.
Server
Cedar Lane Supper Club
Sep 2017 - Feb 2019 (1 year 5 months)
Delivered exceptional customer service to diverse guests, ensuring accurate orders and timely delivery. Communicated effectively with kitchen and management staff to resolve issues promptly.
Emergency Medical Technician
Choice Care Ambulance
Jan 2012 - May 2016 (4 years 4 months)
Transported patients safely to medical facilities, ensuring comfort and adherence to care protocols. Documented transport details and patient information accurately, maintaining HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
Oconee Fall Line Technical College
Diploma, Emergency Medical Technology
2011 -
Earned a Diploma in Advanced Emergency Medical Technician from Oconee Fall Line Technical College in Dublin, Georgia.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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