Rashun Morgan
@rashunmorgan
Dedicated case manager with extensive experience in customer service.
United StatesWhat I'm looking for
I am a passionate and dedicated case manager with a strong background in reimbursement and patient assistance programs. My experience at Occam Health Services has equipped me with the skills to verify patient eligibility, assess needs for copay assistance, and manage prior authorizations effectively. I pride myself on my ability to build rapport with healthcare providers and patients, ensuring that all parties are informed and satisfied throughout the process.
With over 10 years of hands-on customer service experience, I have honed my skills in data entry, complaint resolution, and project management. My previous roles, including as a call center agent and customer service representative, have further developed my ability to handle high-volume calls while maintaining a positive attitude and delivering high-quality work. I am committed to improving processes and enhancing the overall patient experience.
Experience
Work history, roles, and key accomplishments
Case Manager - Reimbursement Specialist
Occam Health Services
Jan 2022 - Jan 2024 (2 years)
Managed patient eligibility and benefits verification with insurance companies. Assisted in prior authorizations, claim denials, and appeals while maintaining high patient satisfaction. Developed patient profiles and managed case statuses, ensuring compliance with program guidelines.
Call Center Agent
Adecco Staffing | Epiq Global
Jul 2022 - Sep 2022 (2 months)
Handled high volume inbound calls, resolving escalated complaints and managing over 50 cases daily. Maintained a positive attitude while ensuring quality service and accurate information delivery.
Customer Service Agent/Gate Agent
Global Aviation Services
Oct 2021 - Nov 2021 (1 month)
Managed passenger check-in, luggage tagging, and ticket sales. Ensured a smooth boarding process and addressed passenger inquiries, enhancing overall customer experience.
Level II Dental Tech
NDX Continental Dental Laboratory
Jan 2018 - Dec 2018 (11 months)
Maintained a clean work environment while creating dental models and ensuring timely completion of tasks. Collaborated with dental professionals to meet patient needs.
Receptionist
Liberty Buick | GMC | Goodwrench Auto Body
Oct 2016 - Jan 2018 (1 year 3 months)
Managed high call volumes, coordinated customer inquiries, and implemented process improvements to enhance customer experience. Assisted with event promotions and inventory management.
Education
Degrees, certifications, and relevant coursework
Rashun hasn't added their education
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Location
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