Guadalupe Diaz

Trained and updated staff, managed monthly metrics, and motivated employees. Prepared general team performance reports and coordinated training support materials.

Organized management agenda, coordinated meetings and events, and facilitated communication. Drafted documentation, managed expense control, and ensured compliance with processes.

Assisted the General Director of Economic Negotiation Affairs, managed the agenda, and coordinated travel and lodging. Handled correspondence, controlled stationery, and maintained daily call logs.

Managed calls, coordinated room service, and handled guest services. Managed reservations for corporate clients and ensured smooth booking processes.

Provided customer support, processed payments, and offered technical assistance. Created reports and promoted new products to customers.

Handled cardholder accounts, managed incidents, processed payments, and provided technical support. Created detailed reports and monitored accounts.

Pursuing a Bachelor's Degree in Human Resources Administration, ongoing since May 2024.

Seminar on SIPE Income System and Economic Benefits, completed in November 2022.

III Academic Conference on Human Resources: Practical tools for the management of human talent, completed in June 2015.

First Meeting to Update the Stock Market of Panama, completed in March 2015.

Certification of University Community Work (TCU), completed in January 2015.

I Congress of Sustainable Tourism Corporate Social Responsibility, completed in September 2014.

Hotel Sales Training Program for Travel Agents, completed in June 2013.

Basic Knowledge of the Sabre System, completed in July 2013.

Basic Peachtree Course (Sage 50), completed in June 2013.

Bachelor of Commerce completed from March 2004 to December 2006.

Elementary and 9th grade education completed from March 1994 to December 2003.

Bachelor's Degree in Tourism with emphasis in Hospitality, started in September 2012 and suspended.