Ashley Ford
@ashleyford1
Customer service representative at Securus handling inmate phone accounts, payments, and arrangements to help keep accounts current.
United StatesWhat I'm looking for
At Securus, I receive customer calls to set up phone accounts for incarcerated people. I also take payments and arrange payments to help keep accounts current.
At SANTANDER CONSUMER USA Finance Company, I handled inbound and outbound calls about accounts 30 to 60 days past due. I gathered information and offered extensions, tripps, or payment arrangements to help consumers bring accounts current.
As a Security Officer at Texas Industrial Security, Inc, I was a team lead for gate monitoring and badge control, and monitored gate access by mobile golf cart.
At United Protective Services, I worked night shifts handling gate control, CCTV, and alarm monitoring.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Securus
Jan 2019 - Present (7 years 9 months)
Handled inbound calls from customers to set up phone accounts for incarcerated individuals, including taking payments and setting up payment arrangements to keep accounts current.
Security Officer
Texas Industrial Security, Inc
May 2021 - Nov 2022 (1 year 6 months)
Served as team lead for gate monitoring and badge control, managing access and mobile golf cart operations.
Security Officer
United Protective Services
Jun 2019 - May 2020 (11 months)
Worked night shift as a security guard, monitoring gates, CCTV, and alarms.
Auto Collector Mid Stage
Santander Consumer USA Finance Company
Sep 2017 - Dec 2019 (2 years 3 months)
Handled inbound and outbound calls for accounts 30 to 60 days past due, gathering information to help consumers bring accounts current through extensions, trips, and payment arrangements.
Education
Degrees, certifications, and relevant coursework
South Oak Cliff High School
High School Diploma, General Studies
2002 - 2005
Earned a High School Diploma from South Oak Cliff High School in Dallas, TX, from 2002 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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