Ashley Attucks
@ashleyattucks
Patient Experience Specialist at IVIM Health handling 50+ daily digital interactions and maintaining high CSAT scores.
United StatesWhat I'm looking for
At IVIM Health, I serve as the primary point of contact for patients and families, managing 50+ daily interactions through email, chat, and digital channels.
I guide patients through app and website troubleshooting, schedule appointments in EHR systems, and explain billing procedures and treatment preparation. I maintain high CSAT scores and exceed resolution-time goals through clear written support.
At CarMax Auto Finance, I led onboarding and coaching for new team members and resolved billing, technical support, and product inquiries. I also identified operational issues and implemented process improvements to enhance efficiency, accuracy, and quality control.
At Footlocker, Inc., I supervised and trained teams, conducted performance evaluations, and led process and safety initiatives that reduced workplace incidents and improved store efficiency and service quality.
Experience
Work history, roles, and key accomplishments
Patient Experience Specialist
IVIM Health
Jul 2024 - Present (2 years 3 months)
Serve as primary point of contact for patients and families, managing 50+ daily interactions via email, chat, and digital channels. Guide customers through app and website troubleshooting, maintain high CSAT scores, and collaborate with clinical teams.
Call Center Supervisor
CarMax Auto Finance
May 2021 - Jul 2024 (3 years 2 months)
Led onboarding and coaching for new team members, resolved customer concerns including billing and technical support, and implemented process improvements to enhance efficiency and quality control.
Store Manager
Footlocker, Inc.
Oct 2009 - May 2021 (11 years 7 months)
Enhanced customer satisfaction and operational performance through relationship building and rapid problem resolution. Supervised and trained teams, conducted performance evaluations, and led process and safety initiatives.
Education
Degrees, certifications, and relevant coursework
Gwinnett College
Medical Billing and Coding Certification, Medical Billing and Coding
Earned a Medical Billing and Coding Certification.
South Gwinnett High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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