Open to opportunities

Ashish Shrestha

@ashishshrestha1

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Motivated customer service professional with Japanese language proficiency.

Nepal

Message

What I'm looking for

I am seeking opportunities in dynamic environments that foster personal and professional growth.

I am a motivated and adaptable individual with a strong background in customer service and tourism. My experience includes roles such as a Customer Care Representative and Senior Tour Officer, where I honed my skills in client coordination, travel arrangements, and ensuring customer satisfaction. I pride myself on my professionalism and solution-oriented mindset, which allows me to effectively handle client needs and resolve service issues promptly.

Currently, I am working as a Team Assistant and Recruitment Consultant, providing comprehensive administrative support to UK-based teams. My responsibilities include candidate sourcing, CV screening, and interview coordination, all while maintaining strong relationships with clients and candidates. I am passionate about fostering inclusive hiring practices and promoting diversity in the workplace, which aligns with my commitment to personal and professional growth.

Experience

Work history, roles, and key accomplishments

Team Assistant & Recruitment Consultant

DiverseJobsMatter & Owen Reed

Dec 2022 - Present (2 years 6 months)

Provided comprehensive administrative and recruitment support to UK-based teams, streamlining the hiring process through candidate sourcing, CV screening, and interview coordination. Managed calendars, communications, and logistics, while also driving business development and utilizing LinkedIn Recruiter for talent acquisition.

Administrative Support Recruitment Candidate Sourcing CV Screening Interview Coordination Calendar Management Business Development LinkedIn Recruiter Data Entry

Senior Tour Officer

Yeti Escape Pvt. Ltd.

Jun 2018 - Present (7 years)

Managed comprehensive travel arrangements and tour coordination for clients, including bookings, itineraries, and logistical assistance. Delivered professional service, consistently ensuring high customer satisfaction.

Travel Management Travel Coordination Client Services Customer Service

Training Intern

Yeti Holidays

Mar 2018 - Present (7 years 3 months)

Participated in tourism operations and administrative activities, gaining hands-on experience in tour planning and client coordination. Developed foundational knowledge of the travel and hospitality sector.

Administrative Support Tour Planning Hospitality Learning Agility

Customer Care Representative

Rolling Plans Pvt. Ltd.

Apr 2016 - Present (9 years 2 months)

Provided first-line customer support, efficiently handling inquiries and resolving service issues. Maintained accurate customer records and consistently ensured high levels of customer satisfaction.

Customer Support Service Management Customer Satisfaction Communication Skills