Looking for a job

Ashir Ali

@ashirali1

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Customer Support Specialist at Ziina who guided merchants from payment gateway setup to their first live transactions.

Pakistan

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What I'm looking for

I’m looking for a role at a remote-first company where I can contribute meaningfully and grow toward leadership or customer success management.

At Ziina, I supported merchant onboarding in the payment squad, guiding businesses from account setup through their first live transactions. I also helped clients integrate Ziina's embedded checkout into their websites and apps.

I provided remote technical support for integration and payment issues, explaining API keys and webhooks in beginner-friendly language. I created client walkthroughs to reduce repeat questions and help merchants get live.

At ibex, I supported Walmart U.S. customers by phone, handling order, billing, delivery, and escalation issues. I maintained a 96–98% CSAT rating and was selected to mentor teammates.

Earlier, at Mobile Junction (eBay Remote), I managed customer email inquiries and supported training and quality checks for junior staff. At Timmy's, I provided retail support and trained new staff in support scripts and empathy-driven sales approaches.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Ziina

Oct 2025 - Oct 2026 (1 year)

Onboarded merchants onto Ziina's payment gateway, guiding them from account setup to first live transactions. Provided remote technical support and explained developer concepts like API keys and webhooks in plain language.

Customer Support Payment Gateway Integration Technical Support APIs Webhooks Remote Support Documentation Intercom Slack ClickUp

Customer Support Specialist

ibex

Mar 2023 - Dec 2024 (1 year 9 months)

Provided inbound voice support for Walmart U.S. customers, handling over 170 calls per day and resolving order, billing, and delivery issues. Maintained a 96-98% CSAT rating and mentored teammates to improve quality.

Customer Support Voice support De escalation Conflict Resolution First Call Resolution Mentorship CSAT BPO

Email Communication Specialist

Mobile Junction

Oct 2019 - May 2021 (1 year 7 months)

Managed up to 1200+ customer emails per day, handling inquiries, returns, and disputes. Provided training and quality checks for junior staff and streamlined workflows to improve response time.

Email Support Customer Service Workflow Optimization Training Quality Assurance Dispute Resolution

Senior Customer Representative

Timmy's

Jan 2017 - Oct 2019 (2 years 9 months)

Provided face-to-face and phone-based customer support in a high-traffic retail environment. Developed client rapport, increased positive reviews, and trained new staff in support scripts and empathy-driven sales approaches.

Customer Service Retail Support Training Rapport Building Sales Communication Skills