Open to opportunities

Ash Castle

@ashcastle

Message

I resolve customer issues and deliver reliable service in fast-paced environments.

United States

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve concerns, build positive relationships, and contribute to a fast-paced team with strong communication, accuracy, and service.

I'm currently supporting Lutron customers by resolving inquiries, troubleshooting concerns, and building trust through clear, professional communication. I handle high-volume interactions while maintaining strong product knowledge and attention to detail.

Across Walgreens, Home Depot, and Panda Express, I've delivered customer service, managed cash and inventory, supported pharmacy operations, and led shift teams in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Lutron

May 2024 - Present (2 years 5 months)

Provides high-quality customer support by addressing inquiries, resolving issues, and ensuring satisfaction. Maintains strong product knowledge and handles high-volume interactions while building positive customer relationships.

Customer Service Communication Skills Troubleshooting Product Knowledge Multitasking Attention To Detail

Pharmacy Technician Trainee

Walgreens

Apr 2024 - May 2024 (1 month)

Delivered friendly, efficient service to patients while maintaining HIPAA compliance. Processed prescriptions accurately, managed inbound calls, and supported daily pharmacy operations.

Pharmacy Operations HIPAA compliance Prescription processing Customer Service Communication Skills Inventory Management

Inventory Specialist

Walgreens

Nov 2023 - Apr 2024 (5 months)

Managed inventory accuracy through cycle counts, audits, and stock organization. Coordinated shipment processing, returns, and restocking while resolving discrepancies to maintain operational efficiency.

Inventory Management Cycle Counts Audit Stock organization Shipment Processing Problem Solving Teamwork

Shift Lead

Walgreens

Feb 2023 - Nov 2023 (9 months)

Supervised daily store operations and supported team members during shifts. Managed cash handling, register balancing, and safe counts while delivering excellent customer service.

Team Leadership Customer Service Cash Handling Register Balancing Communication Skills Workflow Management

Shift Lead

Panda Express

Mar 2018 - Feb 2023 (4 years 11 months)

Led team operations to ensure excellent guest service and efficient workflow. Managed cash handling, deposits, and register balancing while training and supporting team members.

Team Leadership Customer Service Cash Handling Training Workflow Management Conflict Resolution

Customer Service Associate

Home Depot

Apr 2021 - Aug 2022 (1 year 4 months)

Assisted customers with product inquiries, order placement, and issue resolution in a high-volume environment. Processed transactions accurately and handled special orders with strong attention to detail.

Customer Service Order Processing Transaction Processing Communication Skills Attention To Detail Administrative Tasks