Ash Bisson

Held patient phone conversations and secure messaging, booking appointments and uploading documents to charts. Processed medical record transfers, insurance updates, prior authorizations, and prescription refills while upholding One Medical’s C-I-CARE values.

Provided customer service while handling cash and card transactions. Prepared cookie dough, baked/panned cookies, and supported frosting/decorating, cleaning, and stock rotation.

Answered service questions and signed up new accounts or added lines to existing accounts. Troubleshot phones/services, handled payments and payment arrangements, transferred phone numbers, and tracked monthly stats to meet goals.

Monitored animal health hourly, maintained humidity/light parameters, removed deceased animals, and coordinated timely escalation to the vet relations team. Led customer-facing support, ensured habitat/department cleanliness, managed maintenance logs, and handled escalated situations and registers as needed.

Assessed customer issues using concise questioning to identify root problems without causing irritation. Multitasked across multiple Discover programs, met call quality/volume goals, and supported fraud prevention work using Microsoft Excel for reporting.

Managed inventory lists and performed new book inventory checks, including handling damaged or missing goods and organizing distribution to subscribers. Coordinated tournaments for 20–80 people, balanced the register, handled cash, and supported store setup and cleaning procedures.

Completed welfare checks to ensure animals were not sick, fed and watered animals, and spot-cleaned/deep-cleaned kennels. Recorded medical information in computer programs, supported adoption readiness, updated transfer/movement records, and kept areas cleaned and stocked.

Provided customer service while handling cash and credit card payments and completing end-of-shift paperwork. Balanced registers and safes, supported stocking, and followed opening/closing procedures.

Handled an average of $3,000 daily in cash and managed credit card transactions. Completed opening/closing, stocking, and food-handling duties while delivering customer service.

Handled $5,000–$7,000 daily in credit card/check payments while providing customer service. Supported opening/closing, stocking, and food-handling operations to keep the location running smoothly.

Completed coursework in General Studies and earned a high school diploma or GED (as stated).

Completed approximately 2 years of study in Animation and Graphic Design without earning a degree (as stated).