Ashanti UserAU
Open to opportunities

Ashanti User

@ashantiuser

Customer service professional with over 5 years of experience.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over five years of experience in customer-facing roles across healthcare, finance, and retail industries, I pride myself on my patient and empathetic approach to client interactions. My focus is on ensuring customer satisfaction and building trust through effective communication and problem-solving skills.

In my previous roles, I have demonstrated proficiency in maintaining accurate documentation of customer interactions and solutions. I have a strong ability to analyze problems critically and implement effective, timely resolutions. My experience includes managing inventory, assisting clients in navigating healthcare systems, and providing exceptional customer service in fast-paced environments.

Currently, I work as a freelance graphic designer, collaborating with clients and marketing teams to refine designs and meet project objectives. I am committed to continuous learning and professional growth, as evidenced by my ongoing education in accounting and web design.

Experience

Work history, roles, and key accomplishments

FR
Current

Graphic Designer

Freelance

Aug 2022 - Present (2 years 10 months)

Collaborated with clients, marketing teams, and other creative professionals to refine designs and meet project objectives. Generated ideas, brainstormed visuals, and created rough drafts to translate abstract concepts into tangible designs.

AN

Enrollment Specialist

Anthology

Jul 2024 - Aug 2024 (1 month)

Entered and maintained accurate client data in the database system for those waiting for approval and those wanting more information. Provided ongoing support to parents during the open enrollment period.

FT

Tax Specialist

Foundever/Intuit TurboTax

Feb 2024 - Apr 2024 (2 months)

Assisted clients with filling out and completing tax forms, and calculated penalties or interest due on late filings, amended returns, or underpayments. Prepared individual and business tax returns by gathering financial information from clients.

CP

Healthcare Communications Agent

Connexion Point

Aug 2022 - Oct 2022 (2 months)

Acted as a liaison between healthcare providers and patients, ensuring clear and effective communication. Utilized strong verbal and written communication skills to explain complex medical information in an easily understandable manner.

Education

Degrees, certifications, and relevant coursework

Devry University logoDU

Devry University

Certification, Accounting

Pursuing an Accounting Certification, focusing on financial principles, tax regulations, and auditing practices. Developing expertise in managing financial records and preparing statements.

Devry University logoDU

Devry University

Certification, Web Design

Currently enrolled in a Web Design Certification program, learning about visual design, user experience, and front-end development. Gaining practical skills in creating and maintaining websites.

NS

North Clayton High School

Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.

Tech stack

Software and tools used professionally

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Ashanti User - Graphic Designer - Freelance | Himalayas