Ashanti User
@ashantiuser
Customer service professional with over 5 years of experience.
What I'm looking for
With over five years of experience in customer-facing roles across healthcare, finance, and retail industries, I pride myself on my patient and empathetic approach to client interactions. My focus is on ensuring customer satisfaction and building trust through effective communication and problem-solving skills.
In my previous roles, I have demonstrated proficiency in maintaining accurate documentation of customer interactions and solutions. I have a strong ability to analyze problems critically and implement effective, timely resolutions. My experience includes managing inventory, assisting clients in navigating healthcare systems, and providing exceptional customer service in fast-paced environments.
Currently, I work as a freelance graphic designer, collaborating with clients and marketing teams to refine designs and meet project objectives. I am committed to continuous learning and professional growth, as evidenced by my ongoing education in accounting and web design.
Experience
Work history, roles, and key accomplishments
Graphic Designer
Freelance
Aug 2022 - Present (2 years 10 months)
Collaborated with clients, marketing teams, and other creative professionals to refine designs and meet project objectives. Generated ideas, brainstormed visuals, and created rough drafts to translate abstract concepts into tangible designs.
Enrollment Specialist
Anthology
Jul 2024 - Aug 2024 (1 month)
Entered and maintained accurate client data in the database system for those waiting for approval and those wanting more information. Provided ongoing support to parents during the open enrollment period.
Tax Specialist
Foundever/Intuit TurboTax
Feb 2024 - Apr 2024 (2 months)
Assisted clients with filling out and completing tax forms, and calculated penalties or interest due on late filings, amended returns, or underpayments. Prepared individual and business tax returns by gathering financial information from clients.
Healthcare Communications Agent
Connexion Point
Aug 2022 - Oct 2022 (2 months)
Acted as a liaison between healthcare providers and patients, ensuring clear and effective communication. Utilized strong verbal and written communication skills to explain complex medical information in an easily understandable manner.
Stocker
Little Giant Farmers Market
Jul 2022 - Aug 2022 (1 month)
Managed inventory and restocked products on store shelves to ensure a well-organized and fully stocked store. Assisted customers with inquiries, located products, and provided exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Devry University
Certification, Accounting
Pursuing an Accounting Certification, focusing on financial principles, tax regulations, and auditing practices. Developing expertise in managing financial records and preparing statements.
Devry University
Certification, Web Design
Currently enrolled in a Web Design Certification program, learning about visual design, user experience, and front-end development. Gaining practical skills in creating and maintaining websites.
North Clayton High School
Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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