Looking for a job

Ashanna John

@ashannajohn

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I deliver fast, high-volume customer service and dispatch coordination across hospitality and logistics.

Canada

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What I'm looking for

I’m seeking a customer service role within the hotel and hospitality industry where I can use my communication, problem-solving, guest relations, and high-volume call-handling experience.

At JEB Company, I coordinate GPS-based routes, deliveries, and driver dispatch while handling 60+ inbound and outbound calls daily. I maintain a 95% on-time delivery rate and resolve more than 90% of customer and driver issues on first contact.

I streamlined scheduling and distribution processes to cut dispatch response time by 20%, and supported customer communication initiatives that increased repeat business by 10%.

Previously, I led teams of up to 15 at Taste of Life Restaurant and Lounge, reducing turnover by 25% and inventory costs by 15%. Across Toronto hospitality venues, I delivered high-volume guest service, trained new staff, improved wait times, and increased average ticket size through recommendations and upselling.

I also bring paralegal internship experience in client intake, legal correspondence, document preparation, research, and case file management. I’m Smart Serve certified and comfortable working in fast-paced customer-facing environments.

Experience

Work history, roles, and key accomplishments

Current

Logistics & Dispatch Coordinator

Current

JEB Company

May 2023 - Present (3 years 4 months)

Coordinates GPS-based routes, deliveries, and driver dispatch while handling 60+ calls daily. Streamlined scheduling and distribution processes, cutting dispatch response time by 20% and resolving 90%+ of issues on first contact.

Route Management Dispatch Software Scheduling Customer Service Communication Skills Problem Solving Microsoft Office

Paralegal Intern

Syed Legal Services

Jul 2025 - Sep 2025 (2 months)

Drafted and reviewed legal correspondence and case documents, supporting compliance with firm standards. Conducted client intake and assisted with legal research and case file management.

Legal Drafting Documentation Preparation Case File Management Client intake Legal Research Communication Skills

Bar Manager

Taste of Life Restaurant and Lounge

Sep 2020 - Apr 2023 (2 years 7 months)

Led a team of up to 15 staff, reducing turnover by 25% through improved hiring and training. Managed inventory and vendor ordering, cutting costs by 15% annually while maintaining high customer satisfaction.

Corporate Trainer Supervision Inventory Management Vendor Management Customer Service Conflict Resolution POS systems

Head Bartender

Multiple Toronto Venues

Dec 2014 - Aug 2020 (5 years 8 months)

Delivered fast, friendly service to 100+ guests per shift across three high-volume venues. Trained and mentored junior bartenders, reducing wait times and increasing average ticket size through upselling.

Bartending Customer Service Training Mentorship Upselling Smart Serve Certified POS systems

Receptionist

Haddon Hotel

Jun 2010 - Jun 2011 (1 year)

Handled 50+ inbound and outbound calls daily for reservations and guest inquiries. Checked in/out 30+ guests per day, maintaining a 95%+ guest satisfaction rating and reducing escalated complaints.

Reservation Systems Customer Service Communication Skills Problem Solving Multi Line Phone Systems