Asad Saifi
@asadsaifi
Upselling and customer service professional driving logistics revenue growth.
IndiaWhat I'm looking for
I’m a dynamic customer service and sales professional with 2.5 years of total experience across Hospitality and Logistics. I specialize in Upselling and Customer Relationship Management, consistently identifying opportunities to deliver premium logistics and shipping solutions.
In my UPS process roles at Teleperformance, I managed end-to-end client inquiries while maintaining service quality, and I repeatedly exceeded monthly sales targets (including 110%+ of assigned revenue goals). In the OYO process at Tech Mahindra, I resolved booking and refund issues, supported high 90%+ CSAT scores, and coordinated with property partners to improve the guest check-in experience.
Experience
Work history, roles, and key accomplishments
Identified upselling opportunities for UPS clients and recommended premium logistics and shipping solutions. Managed end-to-end client inquiries while maintaining strong conversion rates and service quality.
Consistently exceeded monthly sales targets by pitching value-added services to logistics customers. Achieved 110%+ of assigned revenue goals and was recognized as a top performer.
Resolved complex booking and refund issues for OYO guests, helping maintain 90%+ CSAT scores. Coordinated with property partners to streamline guest check-ins and improve the hospitality experience.
Education
Degrees, certifications, and relevant coursework
C.C.S University
B.B.A, Commerce
2017 - 2020
Grade: 70%
Availability
Location
IndiaAuthorized to work in
Job categories
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