At Dubai Government Human Resources Department, I advise leadership on IT policy, infrastructure standards, and ISO 20000 controls, helping maintain audit readiness. As Business Continuity Champion, I designed DR/BIA plans and emergency call-tree procedures that enabled work-from-home continuity.
I also recommend Microsoft 365 licensing and cost optimization, advise on vendor selection and SLAs, and support ministers and senior officials on high-priority technology matters. Earlier, I assessed Exchange Server and Active Directory environments and implemented Exchange Server 2010 and VMware virtualization.

