asad khan

Supervise and manage a team of technical customer support agents specializing in Major Home Appliances, TVs and computers to ensure peak performance and service quality. Monitor daily operations, complex call metrics, and organizational KPIs to consistently hit client targets.

Assisted international clients with multi-layered technical issues, verified complex warranty parameters, and streamlined claims processing. Achieved benchmark customer satisfaction scores by executing empathetic communication paradigms focused strictly on first-call resolution.

Structured monthly programmatic status reports for executive leadership, detailing core operational performance indicators. Managed comprehensive work plans, audited project performance metrics, and identified systemic gaps in milestones.

Spearheaded high-level project planning sessions, establishing milestones, resource budgets, and technical scope parameters. Managed high-value B2B relationships, aligning client expectations with engineering capabilities through proactive communication.

Led cross-functional resource planning, balancing production capacity across design and technical development workflows. Monitored product lifecycles closely, mitigating blockers to ensure on-time system releases and client handoffs.

Identified customer needs and delivered tailored technical assistance to guarantee end-to-end customer satisfaction. Answered inquiries regarding pricing structures, complex features, and stock availability while conveying product value propositions.

Communicated core product value, features, and technical specifications to inbound prospects to hit rigorous sales funnels. Analyzed customer user-profiles to pitch, upsell, and close optimal high-tier subscription packages.

Coordinated content marketing initiatives, built brand collateral, and engineered vector-based stationery and layouts for clients.

Bachelor of Science in Computer Science and Computer Software Engineering from Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, completed in 2017.

Foundations of Project Management certification from Google.

Lean Project Management Yellow Belt certification.