A S
@as010
I resolve enterprise network and cloud security escalations across proxy, DLP, and SSO platforms.
IndiaWhat I'm looking for
At Forcepoint, I own critical enterprise escalations across Web Security, Content Gateway, Forcepoint ONE, CASB, Cloud SWG, and DLP. I investigate proxy, SSL/TLS, endpoint, and SAML/SSO issues end-to-end, produce RCAs and knowledge-base articles, and partner with Engineering and Product Management on bug reproduction, hotfix validation, and CVE triage.
Previously at TATA Communications Transformation Services, I maintained global data-center connectivity, hardened infrastructure security, onboarded enterprise customers, and drove incident resolution. I also mentor frontline engineers and build Python and Bash automation for log analysis, diagnostics, and operational reliability.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer III → Escalation SME
Sep 2016 - Present (9 years 11 months)
Owns and drives critical customer escalations end-to-end for Fortune 500 enterprise clients, conducting deep-dive root cause analysis on proxy, SSL/TLS, DLP, and endpoint issues. Mentors frontline engineers and collaborates with product management and engineering teams to drive process improvements.
Education
Degrees, certifications, and relevant coursework
Dr. M.G.R Educational & Research Institute
Bachelor of Technology, Electronics & Communication Engineering
2009 - 2013
Pursued a Bachelor of Technology in Electronics & Communication Engineering, graduating in 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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