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Technical Support Engineer specializing in network security and firewall solutions.

India

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills in network security while contributing to a collaborative team environment focused on innovation and customer satisfaction.

As a Technical Support Engineer at Fortinet Technologies India Pvt Ltd, I have honed my skills in providing exceptional technical support for FortiGate and Forti Proxy products. My role involves handling high-priority cases and consistently exceeding client expectations through proactive problem-solving and in-depth product knowledge. I take pride in replicating customer environments to identify root causes and streamline troubleshooting processes by creating comprehensive technical documentation.

Previously, I served as a Network Security Engineer at Ajax Network Solutions, where I configured various firewalls and endpoint security installations. My achievements include configuring TrendMicro Apex One at Zydus Hospital and winning multiple 'Top Performer of the Month' awards. My technical expertise spans across a wide range of networking protocols and security tools, making me a valuable asset in any technical environment.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer L1

Current

Fortinet Technologies India Pvt Ltd

Aug 2022 - Present (3 years 2 months)

Provided technical support for FortiGate and Forti Proxy, handling high-priority and sales-escalated cases. Replicated customer environments in the lab to identify root causes and created technical documentation to streamline troubleshooting.

Forti Proxy BGP NAT Technical Documentation

Network Security Engineer

Ajax Network Solutions

Jan 2018 - Aug 2022 (4 years 7 months)

Configured various firewalls including Sophos, Sonicwall, Fortigate, and Cyberoam. Installed endpoint security solutions such as Deep Security, Apex One, and Symantec, and managed NAS installations like Synology.

Sophos Sonicwall Cyberoam Deep Security Apex Synology)Network Security

Education

Degrees, certifications, and relevant coursework

Gandhinagar Institute of Technology

Engineering, Electronics and Communication Engineering

Grade: 6.0 CGPA

Studied Electronics and Communication Engineering at Gandhinagar Institute of Technology, affiliated with GTU. Gained foundational knowledge in various engineering principles.

KPTIT College

Diploma, Electronics and Communication Engineering

Grade: 5.8 CGPA

Completed a Diploma in Electronics and Communication Engineering at KPTIT College, affiliated with GTU. Developed practical skills in electronics and communication systems.