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Lokesh Alajangi

@lokeshalajangi

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Results-driven Network Security Engineer with expertise in IT solutions.

India

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What I'm looking for

I am looking for a role that allows me to leverage my skills in cyber security and IT solutions, within a progressive organization that values continuous learning and innovation.

I am a results-driven IT professional with diverse expertise in technical support, network administration, and operations management. My experience spans across various roles, including Network Security Engineer, where I have honed my skills in troubleshooting and resolving hardware and software issues for various security devices. I am particularly passionate about cyber security and have a strong foundation in open source penetration testing.

Throughout my career, I have worked with esteemed organizations such as Inspiredge IT Solutions and Wipro Limited, where I contributed to significant projects, including the development of a SOC monitoring tool that automates the management of multiple vendor firewalls. My certifications, including Fortinet Certified Associate in Cybersecurity and Cisco Certified Network Associate, further validate my commitment to excellence in the field. I am a continuous learner, always adapting to emerging technologies to deliver exceptional service aligned with organizational objectives.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Inspiredge IT Solutions

Mar 2023 - Mar 2024 (1 year)

Resolved hardware and software issues for AVAYA, DATTO, RMM Dashboard, CISCO Meraki, and Office 365. Utilized Service NOW CRM for efficient ticket management, implemented patch installations, and delivered remote and desktop support to Windows, macOS, and iOS environments.

Technical Support Avaya Cisco Meraki Office 365 Patch Management Windows MacOS iOS

Inspector

SGS India Private Limited

Oct 2020 - Aug 2021 (10 months)

Provided MacOS and Windows Desktop support, ensuring optimal performance and user satisfaction. Conducted Code Certificates Inspection for SAP products, maintaining compliance and security standards.

Desktop Support MacOS Windows SAP Data Analysis

Senior Associate

Wipro Limited

Mar 2016 - Jun 2017 (1 year 3 months)

Served as a Network Administrator for British Telecom and SKY Telecom, ensuring network stability and performance. Provided technical support for Windows, Linux, MacOS, iOS, and Android operating systems, resolving diverse user issues.

Network Administration CRM Operations Technical Support Windows Linux MacOS iOS Android

Practitioner-CRM Operations

NXG Concentrix

Aug 2014 - Apr 2016 (1 year 8 months)

Managed CRM operations, streamlining workflow processes using MS Office 365 Power Tools. Maintained and optimized databases with MS Access and MS SQL, contributing to improved data management and efficiency.

CRM Operations Workflow Management Office 365 MS Access Data Structures

Network Security Engineer

Inspiredge IT Solutions

Apr 2024 - Present (1 year 3 months)

Provided comprehensive network security support for Telus Corporation, troubleshooting and resolving hardware and software issues across various platforms. Managed and maintained CISCO Switches, Fortigate, CheckPoint, CISCO & AVAYA Routers, and Firewalls.