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Arvind BartwalAB
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Arvind Bartwal

@arvindbartwal

I build hospitality training programs that strengthen service, performance, and retention.

India
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What I'm looking for

I'm looking to lead learning, development, and people initiatives in hospitality, where I can build impactful training, strengthen service standards, develop talent pipelines, and create clear growth opportunities for teams.

I'm leading learning and development across a 15-hotel cluster at Debu's The Fern Resort & Spa Jim Corbett, Series by Marriott. I create onboarding, service-standard, and brand-protocol training that supports on-floor performance and guest satisfaction.

Previously, I managed L&D at Crowne Plaza Pune City Centre and led cluster training across Concept Hospitality's Gujarat properties. I've partnered with General Managers, HODs, and department leaders on induction, audits, succession planning, engagement, and continuous learning.

At Oyo Rooms, I trained 200+ employees, contributing to a 20% productivity increase. I also implemented an LMS that reduced training costs by 30% and improved training efficiency by 15%.

My background also includes talent acquisition, HR, administration, and luxury hospitality operations with Radisson Blu MBD Noida, goStops, Taj Wellington Mews, Six Senses Vana, and The Oberoi Group. I bring practical experience in developing people, improving service standards, and building stronger hospitality teams.

Experience

Work history, roles, and key accomplishments

AS

Founder And Lead Recruiter

Airwind Placement Services

Dec 2020 - Aug 2022 (1 year 8 months)

Founded and led a recruiting and manpower company specializing in hospitality, co-living, edtech, IT, NBFC, manufacturing, and automotive industries.

OR

Executive Learning & Development

Oyo Rooms

Nov 2017 - Aug 2020 (2 years 9 months)

Developed and delivered training programs for 200+ employees, implemented a new LMS, and conducted performance assessments to identify skills gaps.

TM

Concierge- Front office

Taj Wellington Mews

Mar 2015 - Nov 2015 (8 months)

Welcomed guests and provided personalized service at a luxury hotel entrance, assisted with luggage and transportation, and managed guest inquiries.

TG

Housekeeping Assistant

The Oberoi Group

Oct 2012 - Apr 2013 (6 months)

Maintained cleanliness and organization in guest rooms and public areas, assisted in laundry operations, and reported maintenance issues.

TM

Industrial Training

The Maidens

Oct 2010 - Mar 2011 (5 months)

Completed industrial training at The Maidens hotel.

Education

Degrees, certifications, and relevant coursework

Uttarakhand Technical University logoUU

Uttarakhand Technical University

Bachelor of Hotel Management and Catering Technology, Hospitality Management

Completed BHMCT degree from Uttarakhand Technical University in August 2025.

KM

Kendriya Vidyalaya No 1, Colaba Mumbai

High School Diploma, General Studies

Completed high school diploma from Kendriya Vidyalaya No 1, Colaba Mumbai in April 2006.

KM

Kendriya Vidyalaya No 1, Colaba Mumbai

Secondary School Certificate, General Studies

Completed Xth standard with English from Kendriya Vidyalaya No 1, Colaba Mumbai in April 2003.

Tech stack

Software and tools used professionally

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