At HCL Technologies, I directed client communications and operational workflows across enterprise projects, coordinating cross-functional teams to support delivery.
I oversaw user acceptance cycles and production releases, with attention to SLA adherence and client satisfaction. I also partnered with product owners and developers to align project goals with client expectations.
I led client engagement sessions to gather sign-off and coordinate feedback between stakeholders and delivery teams. I developed reusable documentation and reporting frameworks to streamline project execution.
At Clavax Technologies, I acted as a liaison between clients and technical teams during delivery and acceptance. I also provided stakeholders with weekly operational and performance metrics.
