Open to opportunities

Aruna Luthra

@arunaluthra

Message

Customer Success leader who drives retention, adoption, and renewals through AI-enabled CRM workflows.

India

Message

What I'm looking for

I’m looking for a Customer Success role in SaaS/EdTech where I can drive onboarding, product adoption, churn reduction, and renewals—using CRM best practices and AI/workflow automation to help clients achieve clear outcomes.

Customer Success professional with client-facing experience in education consulting and a background spanning SaaS and fintech environments. I bring structure, clarity, and genuine investment in client outcomes to every engagement — from onboarding through long-term retention. My career spans Fortune 100 business analysis at Liberty Mutual Group and its international division Liberty International, marketing analytics, client operations, and education consulting — giving me a uniquely cross-functional perspective on what drives client success. Mount Holyoke graduate with deep experience working across US and Indian markets as a US citizen based in Gurugram. Currently building AI agents to automate customer success workflows — exploring how automated meeting prep, client health monitoring, and onboarding sequences can free CS teams to focus on what actually matters: relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Counselor

Current

Rostrum Education

Jan 2025 - Present (1 year 5 months)

Managed the full customer lifecycle for high-stakes advisory clients, achieving a 100% client goal attainment rate. Reduced churn through proactive communication, early risk identification, and timely resolution of client concerns.

Customer Success Management Client Onboarding Product Adoption Retention Account Management Stakeholder Management CRM Tools Customer Lifecycle Management

Lead Customer Success Counselor

AddedEducation

Jan 2023 - Jan 2024 (1 year)

Led multi-stage client relationships through advisory engagement, achieving a 100% client goal attainment rate. Built personalized success plans aligned to client goals to drive measurable outcomes and high satisfaction.

Customer Success Management Client Onboarding Product Adoption Account Management Stakeholder Management Customer Lifecycle Management Success Planning

Content Strategist (Higher Ed)

BlackBeltHelp

Jan 2022 - Jan 2023 (1 year)

Developed onboarding and adoption content for a B2B SaaS platform, improving user understanding and feature engagement. Partnered with CS and product teams to translate technical functionality into customer-facing documentation.

Content Strategy Onboarding Product Adoption B2B SaaS Technical Documentation Cross Functional Collaboration Customer Education Customer Lifecycle Management CRM Tools Customer Success Enablement

Content Strategist (Fintech)

SBNRI

Jan 2021 - Jan 2022 (1 year)

Created user-focused content to simplify NRI financial products and drive app engagement and feature adoption. Supported growth of a US-facing fintech platform through improved customer understanding of product functionality.

Content Strategy App Engagement Customer Education Product Tech Understanding Customer Lifecycle Management Customer Success Enablement CRM Tools

Country Strategist

Crimson Education

Jan 2025 - Present (1 year 5 months)

Supported client onboarding and early-stage engagement by contributing to structured account management frameworks and needs assessment. Conducted country-level research to inform client strategy and improve customer health during critical advisory stages.

Customer Success Management Client Onboarding Stakeholder Management Account Management Customer Lifecycle Management B2B SaaS Cross Functional Collaboration Customer Health