Open to opportunities

Arturo gonzalez

@arturogonzalez

Operations and internal systems manager focused on process optimization, data reporting, and reliable telecommunications support.

Colombia

Message

What I'm looking for

I’m looking for an operations role where I can improve internal systems and workflows, use Excel/SQL for reporting, and lead teams to deliver reliable customer service and measurable process optimization.

I’m a detail-oriented, results-driven operations professional with 5+ years of experience in business operations, internal systems, and telecommunications support. I’ve consistently handled complex situations under pressure while keeping service quality and operational efficiency at the center of my work.

Across my roles as a Manager, I directed and supervised teams through recruitment, training, performance evaluation, and day-to-day coordination. I managed inventory end-to-end—ensuring optimal stock levels, accurate records, and strong operational control—while also overseeing corporate bank accounts and financial documentation.

I’m hands-on with process optimization and reporting. I’ve performed data entry and reporting, supported system maintenance, and collaborated with multiple departments to streamline workflows and implement small-scale improvements that make operations run smoother.

I bring strong leadership and communication skills, and I’ve acted as a liaison between technical teams and non-technical departments to translate needs into practical solutions. With a foundation in SQL and advanced skills in Excel and Word, I aim to keep improving workflows through analytical insights and reliable system management.

Experience

Work history, roles, and key accomplishments

Jagi Caps Manager

Jagi Caps

Jan 2020 - Jan 2021 (1 year)

Provided customer service and resolved inquiries to maintain client satisfaction. Managed merchandise inventory and quality assurance, digitized embroidery logos, and operated embroidery machinery to produce caps with consistent quality.

Customer Service Quality Assurance Embroidery Operations Embroidery Machinery Garment Embroidery Team Collaboration

Manager

Jagi Caps

Jan 2020 - Jan 2021 (1 year)

Provided customer service to resolve inquiries and maintain client satisfaction. Managed merchandise control and quality assurance, and performed logo digitization and garment embroidery on caps using embroidery machinery.

Customer Service Quality Assurance Embroidery Machine Operation Team Collaboration Communication Embroidery Operations

Music & Sport Manager

Music & Sport

Jan 2013 - Jan 2018 (5 years)

Directed and supervised staff, including recruitment, training, and performance evaluations, to improve service delivery and operational efficiency. Managed inventory, bank accounts, payroll, and corporate tax preparation to ensure accurate, on-time compliance and documentation.

Team Leadership Recruitment Inventory Management Payroll Processing Tax Compliance Financial Documentation Process Optimization Performance Management

Manager

Music&Sport

Jan 2013 - Jan 2018 (5 years)

Directed and supervised staff by managing recruitment, training, performance evaluations, and team development. Oversaw inventory control, bank accounts, payroll, and tax compliance while improving operational efficiency and record accuracy.

Team Leadership Recruitment Inventory Management Payroll Processing Tax Compliance Financial Documentation Process Optimization Customer Service

Gov Affairs Offline

Allied Global

Jan 2021 - Present (5 years 4 months)

Supported internal software and workflows by performing data entry, reporting, and system maintenance. Coordinated with multiple departments to streamline processes and acted as a liaison between technical and non-technical teams.

Internal Systems Data Entry Reporting Maintenance Microsoft Excel

Allied Global Gov Affairs

Allied Global

Jan 2021 - Present (5 years 4 months)

Supported internal software and workflows by performing data entry, reporting, and system maintenance tasks. Collaborated across departments to streamline operational processes and served as a liaison between technical and non-technical teams.

Data Entry Reporting Maintenance Excel