At ICON Communication Centres s.r.o., I handled inbound and outbound customer conversations for a U.S.-based subscription product, resolving inquiries and keeping CRM records accurate. I ramped up in a new market and product and closed a sale within my first month.
At Intraparr Nusantara Ltd, I presented technical products to engineers, procurement teams, and non-technical decision-makers. I prepared documentation for government tenders and coordinated with internal teams and suppliers to resolve customer and delivery issues.
My Chemical Engineering background helps me explain technical details in clear, usable terms. I’ve supported international B2B and B2G customers through onboarding, troubleshooting, and ongoing customer relationships.
