At Proxy Live Solutions, I own roadmaps across operational tools, staff scheduling, rewards and the player lobby. I delivered back-office and operator self-service capabilities that cut operational overhead by approximately 30%.
I translate operational and customer needs into PRDs, acceptance criteria and phased delivery plans, working with engineering, operations and clients. I also led product definition for partner-studio access and delivered a back-office access-control migration.
At EPAM Systems, I led two Agile streams for a global fintech client and introduced RICE- and KPI-based prioritization that increased delivered client value by approximately 20%. I also directed database optimization that reduced MS SQL/Oracle database size by 60%.
Earlier, I built and deployed RPA automations at Solvay (Shared Services) and delivered RPA and chatbot solutions at Accenture. At Atea Group, I built release management and incident-improvement processes and improved CI/CD pipelines, cutting manual release effort by approximately 25%.
