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Arthur Minasyan

@arthurminasyan

Customer-focused technical support specialist with sales experience and strong problem-solving.

Armenia
Message

What I'm looking for

I seek a customer-focused technical support role where I can combine troubleshooting and sales skills, work collaboratively, grow technically, and contribute to high customer satisfaction.

I am a customer-focused technical support specialist with hands-on experience troubleshooting networks, providing remote configuration assistance, and delivering high-quality customer service across phone, email, and live chat channels.

I have combined technical training (CCNAv7) with practical roles in telecom and broadband support, where I resolved technical issues, assisted with network setups, and supported sales through needs-based recommendations and upselling.

I bring strong communication skills in English, Russian, and Armenian, a results-oriented mindset, and experience tutoring mathematics and managing social media engagement for events, all of which help me support customers, grow service adoption, and improve satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

American University of Armenia logoAA

American University of Armenia

Attended the American University of Armenia; specific program and dates not provided.

CL

Cisco Networking Academy / BNS Ltd.

CCNA (v7), Networking

2019 - 2019

Completed CCNAv7 coursework through Cisco Networking Academy in July 2019.

Tech stack

Software and tools used professionally

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