Arthur Minasyan
@arthurminasyan
Customer-focused technical support specialist with sales experience and strong problem-solving.
What I'm looking for
I am a customer-focused technical support specialist with hands-on experience troubleshooting networks, providing remote configuration assistance, and delivering high-quality customer service across phone, email, and live chat channels.
I have combined technical training (CCNAv7) with practical roles in telecom and broadband support, where I resolved technical issues, assisted with network setups, and supported sales through needs-based recommendations and upselling.
I bring strong communication skills in English, Russian, and Armenian, a results-oriented mindset, and experience tutoring mathematics and managing social media engagement for events, all of which help me support customers, grow service adoption, and improve satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Imagine Broadband Network
Mar 2025 - Aug 2025 (5 months)
Provided technical troubleshooting and remote network setup support, resolving customer issues via phone, email, and live chat while maintaining professional communication and upselling services.
Tutored students in discrete mathematics, algebra, geometry, trigonometry and standardized test math (ACT, SAT, GRE), helping students achieve higher school grades and improved test scores.
Sales and Customer Service Specialist
Team Telecom Armenia
Jan 2021 - Dec 2022 (1 year 11 months)
Assisted customers in selecting mobile tariffs and devices, supported plan upgrades and promoted value-added services to meet customer needs and sales targets.
Education
Degrees, certifications, and relevant coursework
American University of Armenia
Attended the American University of Armenia; specific program and dates not provided.
Cisco Networking Academy / BNS Ltd.
CCNA (v7), Networking
2019 - 2019
Completed CCNAv7 coursework through Cisco Networking Academy in July 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Arthur?
You can contact Arthur and 90k+ other talented remote workers on Himalayas.
Message ArthurFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
