Harut Harutyunyan

I am a dedicated Customer Service Representative with over three years of experience delivering excellent support in fast-paced environments. I combine strong communication skills with practical programming knowledge to bridge gaps between users and technical teams.

I have hands-on experience with CRM platforms like Zendesk and Salesforce and collaboration tools such as Slack and Microsoft Teams, which I use to streamline workflows and improve user experience. My internship as a Junior Java Specialist gave me exposure to Java (Spring Boot) development, web servers, and API tooling.

I leverage product knowledge to educate users, resolve queries effectively, and contribute to increased engagement and retention. I am familiar with Postman, REST APIs, HTML, CSS, and development tools like IntelliJ IDEA, which helps me assist in troubleshooting and technical communication.

I am committed to continuous improvement, practical use of AI tools (ChatGPT, Notion AI, Google Gemini), and applying blockchain and cryptocurrency concepts where relevant. I bring patience, attention to detail, and strong time-management to every role.