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Arsalan Rasul

@arsalanrasul

I’m an Executive Officer skilled in complex immigration decisions, evidence-based judgement, and accurate stakeholder communication.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can handle complex immigration cases, make judgement-based decisions using policy and evidence, and communicate confidently with stakeholders—while delivering accurate work, managing sensitive situations, and improving outcomes.

I work as a Home Office Executive Officer handling complex immigration cases, including detailed immigration decisions. I make judgement-based decisions using policy and evidence, review or sign off work completed by AOs, and manage escalations, complaints, or sensitive cases while communicating with stakeholders such as legal teams and other departments.

Previously, as a Home Office Administrative Officer, I processed applications including visas and immigration cases. I reviewed documents, checked eligibility, updated systems, maintained accurate records, and communicated with applicants and internal teams.

Earlier, I built strong customer service experience at Freemans - Webhelp as a Customer Service Advisor, dealing with multiple enquiries through web chat while keeping customer communication accurately entered into the Webhelp database. Alongside this, I volunteered as a Football Coach with Sheffield Wednesday Football Club, delivering engaging training sessions and demonstrating communication, leadership, and the ability to motivate young groups in a safe and positive environment. I’m organised, experienced working to targets and deadlines, and I understand health and safety in the workplace.

Experience

Work history, roles, and key accomplishments

Executive Officer

Home Office

Jan 2023 - Jan 2026 (3 years)

Handled complex immigration cases, including detailed immigration decisions. Made judgement-based decisions using policy and evidence, reviewed or signed off work done by AOs, and managed escalations, complaints, and sensitive cases while communicating with stakeholders.

Immigration Decisions Review Work Escalations Complaints Handling Sensitive Cases

Administrative Officer

Home Office

Jan 2021 - Jan 2023 (2 years)

Processed immigration-related applications (e.g., visas) and reviewed documents for eligibility. Maintained accurate records in systems and communicated with applicants and internal teams.

Visa Processing Document Review Record keeping

Customer Service Advisor

Freemans - Webhelp

Jan 2017 - Jan 2021 (4 years)

Handled multiple customer enquiries through web chat and entered communications into the Webhelp database. Met targets while keeping product knowledge up to date.

Webhelp Database Product Knowledge Data Entry

Customer Service Advisor

Jan 2016 - Jan 2017 (1 year)

Developed and maintained up-to-date knowledge of wireless products, accessories, pricing plans, and service features. Solved customer issues and handled cash register transactions while greeting customers and addressing questions and complaints.

Accessorials Pricing Cash Register Financial Transactions Customer Service Complaints Handling

Football Coach (Voluntary)

Sheffield Wednesday Football Club

Jan 2014 - Present (12 years 6 months)

Volunteered to coach children aged 6–11, setting up facilities and supporting player registration. Motivated players and delivered training programmes covering skills, tactics, and techniques, while completing related administration and providing constructive feedback.

Player Registration Support & Administration

Work Experience

Chippingham Motors

Jan 2013 - Present (13 years 6 months)

Supported customer service by serving customers face to face and dealing with customer enquiries. Performed sorting tyres and data entry tasks while working to health and safety requirements.

Customer Service Tyre Sorting Data Entry Health and Safety Compliance