Arnav Dharpal

AD

Open to opportunities

Arnav Dharpal

@arnavdharpal

I support AS400 operations, user access, and Azure-based infrastructure services.

What I'm looking for

I'm seeking a challenging role where I can apply my skills and experience to organizational success while continuing to grow. I value a dynamic environment that fosters innovation, teamwork, and professional development.

At Altera Digital Health, I support AS400 (IBM iSeries) environments, managing monitoring, performance, secure access provisioning, backups, IPL procedures, job scheduling, and system health checks.

I'm the primary client contact, coordinating support across application and infrastructure teams while documenting SOPs and operational workflows. I also manage user permissions and roles, and bring Azure Fundamentals certification alongside Active Directory, ITSM, and networking knowledge.

Experience

Work history, roles, and key accomplishments

AH

Current

Associate Services Consultant

Current

Altera Digital Health

Aug 2022 - Present (4 years 1 month)

Acted as the primary point of contact for the client, managing expectations, coordinating support, and driving operational excellence. Monitored and supported AS400 (IBM iSeries) environments, ensuring high system uptime, performance optimization, and secure access provisioning.

AS 400 ISeries job scheduling Backup Management IPL User Provisioning Permissions System Roles Security Compliance SOPs Technical Documentation client support

Education

Degrees, certifications, and relevant coursework

SM

Siddhant Institute of Computer Management

Master of Computer Applications, Computer Applications

Completed Master of Computer Applications (MCA) in 2023.

GT

G. H. Raisoni Institute of Information Technology

Bachelor of Computer Applications, Computer Applications

Completed Bachelor of Computer Applications (BCA) in 2021.

VM

Vidya Bharti Mahavidyalaya

Higher Secondary Certificate, General

Completed Higher Secondary Certificate (HSC) in 2017.

MS

Manibai Gujarati High School

Secondary School Certificate, General

Completed Secondary School Certificate (SSC) in 2015.

Tech stack

Software and tools used professionally

Azure RBAC

Microsoft Azure

Azure Storage

Jira Service Desk

Azure Monitor

Azure Active Directory

Azure Blob Storage

ServiceNow

Availability

Open to opportunities

Location

India

Authorized to work in

Social media

Job categories

IT Support Specialist Systems Administrator Cloud Support Engineer Network Administrator

Skills

Azure TCP IP OSI 7 Layer Model DNS DHCP Routing Switching VLAN Subnetting IP Addressing VPN Firewalls Access Control Azure Virtual Networks Subnets ExpressRoute Site To Site VPNs Azure NSGs Cloud Computing IaaS PaaS SaaS Shared Responsibility Model Azure Virtual Machines Azure Load Balancer Azure Blob Storage Azure Storage Azure Files Azure IAM Azure Active Directory Azure RBAC Azure Policy azure monitor Service Health Azure Pricing Calculator AS 400 ISeries System Monitoring Performance Optimization Job Management Backup Management IPL (Initial Program Load)Subsystem Configuration Job Queue Configuration Message Handling problem resolution Active Directory Group Policy User Management Group Management Rights Management Microsoft Office Microsoft 365 Onboarding Offboarding Access Provisioning Group Policy Management Console ServiceNow Jira Service Desk SharePoint Technical Documentation client support Troubleshooting

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