Armstrong GodfreyAG
Open to opportunities

Armstrong Godfrey

@armstronggodfrey

Customer-focused professional with over 3 years in customer support.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated customer support professional with over three years of experience dedicated to providing exceptional service. My journey began at Crystal Palace Hotels, where I honed my skills in addressing customer inquiries and ensuring satisfaction. I later joined Best Breed International Academy, where I further developed my expertise in troubleshooting technical issues and collaborating with cross-functional teams to enhance the customer experience.

Throughout my career, I have consistently prioritized customer needs, advocating for their concerns and striving to turn negative experiences into positive outcomes. My ability to manage multiple tasks while maintaining a positive attitude has been recognized with an award for excellence and best staff of the year in 2023. I am eager to leverage my communication skills and problem-solving abilities in a new customer support role.

Experience

Work history, roles, and key accomplishments

BA

Customer Service Representative

Best Breed International Academy

Apr 2022 - Mar 2023 (11 months)

Provided exceptional customer support by responding to inquiries via phone, email, and chat. Assisted customers with troubleshooting technical issues and collaborated with cross-functional teams to resolve complex problems. Maintained detailed records of customer interactions and prioritized tasks to meet service level agreements.

CH

Customer Service Representative

Crystal Palace Hotels

Feb 2014 - Apr 2015 (1 year 2 months)

Responded to customer inquiries via phone, email, and chat, ensuring prompt and professional service. Addressed customer questions and concerns effectively, contributing to a positive guest experience.

Education

Degrees, certifications, and relevant coursework

University of Nigeria logoUN

University of Nigeria

Music

2019 -

Tech stack

Software and tools used professionally

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