Armstrong Godfrey
@armstronggodfrey
Customer-focused professional with over 3 years in customer support.
What I'm looking for
I am a highly motivated customer support professional with over three years of experience dedicated to providing exceptional service. My journey began at Crystal Palace Hotels, where I honed my skills in addressing customer inquiries and ensuring satisfaction. I later joined Best Breed International Academy, where I further developed my expertise in troubleshooting technical issues and collaborating with cross-functional teams to enhance the customer experience.
Throughout my career, I have consistently prioritized customer needs, advocating for their concerns and striving to turn negative experiences into positive outcomes. My ability to manage multiple tasks while maintaining a positive attitude has been recognized with an award for excellence and best staff of the year in 2023. I am eager to leverage my communication skills and problem-solving abilities in a new customer support role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Best Breed International Academy
Apr 2022 - Mar 2023 (11 months)
Provided exceptional customer support by responding to inquiries via phone, email, and chat. Assisted customers with troubleshooting technical issues and collaborated with cross-functional teams to resolve complex problems. Maintained detailed records of customer interactions and prioritized tasks to meet service level agreements.
Customer Service Representative
Crystal Palace Hotels
Feb 2014 - Apr 2015 (1 year 2 months)
Responded to customer inquiries via phone, email, and chat, ensuring prompt and professional service. Addressed customer questions and concerns effectively, contributing to a positive guest experience.
Education
Degrees, certifications, and relevant coursework
University of Nigeria
Music
2019 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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