Open to opportunities

Armando Garcia

@armandogarcia

IT expert in ops & tech support. Specialist in databases, data transcription, and English translation for high-performance teams.

Venezuela

Message

What I'm looking for

I seek a role where I can improve operational efficiency and customer satisfaction, provide technical support, manage databases/payments, and grow into broader operations or IT support responsibilities.

IT & Ops

Experience

Work history, roles, and key accomplishments

Current

Operational and Administrative Assistant

Current

Byte Services Telecom

Jan 2023 - Present (3 years 1 month)

Manage upload of technical evidence into client systems for billing and collections and designed/administered a nationwide payments database for field personnel, improving operational tracking and reconciliation.

Database Management Billing & Collections Logistics Coordination MS Excel AS 400 Data Entry

Store Manager

iSolutions21.com

Jan 2021 - Dec 2022 (1 year 11 months)

Supervised international courier operations and provided online shopping consultancy while leading inventory control, sales, and facility operations to maintain stock accuracy and service levels.

Inventory Management COURIER Sales Operations Customer Support Cash Handling Retail Operations order fulfillment

Integral Teller

Banco de Venezuela

Jan 2019 - Dec 2021 (2 years 11 months)

Processed deposits in local and foreign currencies and managed cashier's checks while providing technical support for the online banking platform to improve customer transaction success.

Cash Handling Online Banking Support Customer Service AS 400

Customer Service Agent

Banco del Caribe

Jan 2018 - Dec 2019 (1 year 11 months)

Managed reports and claims for POS transactions and provided remote support for institutional website access issues using AS/400, reducing resolution times for merchant issues.

Claims Management Remote Technical Support AS 400 Customer Service Banking Operations

Store Supervisor

Digital Stylo CCS., C.A.

Jan 2017 - Dec 2017 (11 months)

Supervised and trained sales staff, handled cash management under the A2 system, performed cash register closures and POS reporting, and provided basic technical support for mobile devices.

Staff Supervision Cash Management A2 System Sales Training Shift Closures

Education

Degrees, certifications, and relevant coursework

Instituto de Capacitación Técnica Keys

Network Engineering (On Hiatus), Network Engineering

2015 - 2015

Attended Network Engineering coursework (on hiatus) focused on networking fundamentals and technical support skills.

Instituto Universitario de Tecnología Venezuela (IUTV)

Associate Degree in Computer Science, Computer Science

1999 - 2003

Completed an Associate Degree in Computer Science with a major in Programming, covering programming languages and systems relevant to technical support and operations.