@silvanamedinasandova
Operations and customer support coordinator at Farmacia Saas, managing pharmacy stock and patient service.
VenezuelaAt Farmacia Saas, I coordinated branch income processes, including cash opening and closing, daily reconciliations, and invoicing. I also managed inventory, checked medication expiration dates, and worked directly with suppliers.
I supervised and trained two customer service team members, organized shifts, and handled complex customer complaints in person. I also assisted with interpreting prescriptions and dispensing medication in accordance with health regulations.
Work history, roles, and key accomplishments
Farmacia Saas
Jun 2023 - Jul 2026 (3 years 1 month)
Coordinated the complete revenue cycle including cash opening/closing, daily audits, and billing processes. Supervised and trained a team of two customer service staff, managed inventory and supplier negotiations, and resolved complex customer issues.
Degrees, certifications, and relevant coursework
Bachiller en Administración de Personal, Administración de Personal
Completed high school education with a focus on personnel administration.
Computación, Computación
Completed computer training at Centro Contable Venezolano.
Computación, Computación
Completed computer training at Claseflix.
Asistente Virtual, Asistente Virtual
Completed virtual assistant training at Lui Explica Academy LLC.
Software and tools used professionally
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