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Arlene Aguirrr

@arleneaguirrr

Customer Service Representative at Direct Plus Food Group who processed over 100 daily orders with 99% accuracy.

At Direct Plus Food Group, I served as the primary client contact and processed over 100 daily customer orders with a 99% accuracy rating. I used CRM, ERP, and Sage 50 platforms to track orders and support timely delivery.

I also handled customer inquiries and resolved concerns and product discrepancies, while communicating stock availability and shipping timelines to clients.

At Sunridge Mall, I assisted patrons with guest services and gift card transactions. Earlier, at Pacific Hut Restaurant, I served customers, processed payments, and trained new staff on service standards, POS transactions, and workplace safety.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Direct Plus Food Group

Aug 2021 - Sep 2026 (5 years 1 month)

Served as primary client point of contact, managing high volumes of incoming calls, emails, and online inquiries. Processed and fulfilled over 100+ daily customer orders via phone, email, and CRM software with a 99% accuracy rating.

CRM ERP Sage 50 Order Processing Customer Service Communication Skills Problem Solving

Customer Service Representative | Food Server

Pacific Hut Restaurant

Oct 2011 - Aug 2021 (9 years 10 months)

Delivered front-line customer service to 60+ patrons daily in a fast-paced environment, managing table service, takeout orders, and multi-line phone calls. Trained, onboarded, and mentored new staff members on customer service standards, POS transactions, and workplace safety compliance.

Customer Service POS Training Mentorship Cash Handling Communication Skills

Guest Services Representative

Sunridge Mall

Feb 2021 - Jul 2021 (5 months)

Delivered front-desk customer service, assisting patrons with store directory inquiries, promotional redemptions, and lost-and-found processing. Executed gift card sales and redemptions while maintaining accurate daily register transactions.

Customer Service Frontdesk Cash Handling Communication Skills