Arjun User

Serving as PMO for Signal Lab, a food-aggregator incrementality program across ten Southeast Asia/ANZ markets, compressing learning cycles from 6-12 months to 4-8 weeks. Extended scope into North Asia for a conversion-optimization test with Foodpanda Hong Kong.

Led end-to-end execution of 200+ design and brand projects annually, ensuring 95%+ on-time delivery using Agile methodologies. Managed cross-functional teams of 20+ and owned INR 18M+ annual budget for design and production services.

Scaled catalogue photography and content vendor operations across 570+ cities, owning vendor negotiations, invoicing, and delivery quality. Conceptualised and led delivery of Shootezy, a self-shoot photography app, eliminating INR 8M in annual external photography spend.

Built and led teams of 50–60 members across order management, follow-up, and new city launch functions, ensuring 90%+ SLA resolution. Supported operational readiness for 100+ city launches and managed key business initiatives including Pre-order, Bulk Orders, and Premium Brands.

Identified and mitigated e-commerce fraud across buyer, seller, delivery, and fulfilment abuse vectors. Developed workflow management solutions that improved case resolution time by 20%.

Managed end-to-end vehicle tracking operations for a 500+ vehicle fleet, including tracking, billing reconciliation, and deployment processes. Led execution of a mobile docket image upload project, reducing manual data entry by 50%.

Post Graduate Diploma in Management with a focus on Marketing and Operations.

Bachelor of Engineering in Electronics and Communication Engineering.

Certified as a Project Management Professional (PMP).