Open to opportunities

Ajay Kumar

@ajaykumar9

Message

Experienced Assistant Manager specializing in Online Reputation Management.

India

Message

What I'm looking for

I am seeking a role that allows me to leverage my expertise in ORM and process improvement while fostering a collaborative and innovative company culture.

With over 9 years of experience in Online Reputation Management (ORM) and Process Improvement, I have honed my skills in optimizing workflows and enhancing operational efficiency. My expertise lies in managing brand reputation across various digital platforms, ensuring that client queries and complaints are addressed promptly and effectively.

Throughout my career, I have successfully led cross-functional teams to identify inefficiencies and implement process enhancements that improve customer satisfaction. My data-driven approach allows me to leverage insights for strategic decision-making, ensuring that brands not only maintain but also enhance their reputation in the digital landscape.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Ajay Kumar Management

Oct 2020 - Present (4 years 8 months)

Assistant Manager with over 9 years of experience in Online Reputation Management and Process Improvement. Skilled in optimizing workflows, enhancing operational efficiency, and managing brand reputation across digital platforms.

Reputation Management Process Improvement Crisis Management Team Leadership Data Analysis Social Media Management Communication Problem Solving Customer Engagement

Senior Social Media Associate

Bloggers’ Mind Digital Marketing Private Limited

Oct 2017 - May 2020 (2 years 7 months)

Led ORM initiatives to manage user-generated content and enhance brand reputation across social media platforms. Designed strategies to improve customer engagement and resolve issues, fostering brand trust.

Customer Engagement Social Media Strategy Communication

Social Media Associate

Paytm

Aug 2016 - Sep 2017 (1 year 1 month)

Managed social media channels to address client queries and complaints, ensuring timely resolution and maintaining brand reputation. Collaborated with teams to enhance customer engagement.

Social Media Management Customer Service Brand Reputation Communication Problem Solving Team Collaboration Crisis Management Client Engagement

Brand Expert

Helpchat (Coraza Technologies Pvt Ltd)

Jun 2015 - May 2016 (11 months)

Focused on enhancing brand reputation and customer engagement through effective communication and issue resolution. Streamlined processes to ensure consistent client interaction.

Brand Management Customer Engagement Communication Process Improvement Social Media Strategy Team Collaboration Workflow Optimization Crisis Management

Education

Degrees, certifications, and relevant coursework

Comm-IT Career Academy

Bachelor of Computer Applications, Computer Applications

2012 - 2015

Completed a Bachelor of Computer Applications, focusing on software development, programming languages, and computer systems. Developed a strong foundation in computer science principles and practical applications.