Arjan Singh

Effectively dealt with all enquiries throughout night shifts. Kept the reception area clean and neat to give visitors a positive impression of the company. Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.

During this time, I was a stay-at-home parent. I actively sought employment opportunities and enhanced my creativity and hands-on skills.

Called MOD staff and discussed bookings and changes. Liaised with Car/Van/Coach companies regarding new and existing bookings. Created bookings for MOD Staff.

Managed conflict and incidents using established and approved techniques. Maintained a high level of awareness to detect potential threats and quickly diffuse conflicts. Promoted positive behavior in individuals engaging in rehabilitation and reintegration initiatives.

Promoted rehabilitation of offenders and maintained safety of staff and residents. Monitored daily activities to identify and manage suspicious behavior and improper conduct. Employed de-escalation techniques, verbal commands, and physical restraints to address unruly inmates.

Grade: Merit

Achieved a Merit in Business studies at Preston College. This qualification provided a foundational understanding of business principles and practices.