Ariyana Kemp

Conducted outbound calls to recover past-due payments while ensuring excellent customer service. Negotiated payment arrangements, increasing debt recovery rates. Maintained accurate and detailed records of collection efforts and debtor interactions.

Greeted and directed parents, visitors, and vendors, ensuring a warm and professional first impression. Managed daily attendance records, parent sign-ins/outs, and student files with confidentiality. Coordinated front desk operations including answering phones, scheduling appointments, and responding to inquiries.

Provided professional, friendly, and patient customer support via phone and email. Trained new hires on company policies, procedures, and compliance standards. Consistently received 5-star customer satisfaction ratings.

Sold merchandise and annual memberships in person and over the phone. Compiled and reported weekly and monthly sales figures. Assisted in fundraising efforts for multiple campus groups.

Served as the front-line representative, providing a welcoming experience for visitors. Assisted guests in locating exhibits and provided information on museum collections.

Studied Recreation, Park, & Tourism Sciences with a minor in Hospitality. Gained knowledge in managing recreational facilities, parks, and tourism-related services. Developed skills in hospitality management and customer service.