arismendy elua
@arismendyelua
Customer service professional and freelance interpreter specializing in cross-cultural communication.
What I'm looking for
I am a dedicated customer service professional and freelance interpreter with extensive hospitality experience and proven skills in simultaneous interpretation, conflict resolution, and client confidentiality. I consistently deliver accurate, real-time translations and maintain high standards of professionalism while building customer trust and retention.
I have worked in busy contact center and hospitality environments, supporting guests and clients, troubleshooting smart devices, and handling billing and account issues. I bring strong attention to detail, active listening, and cross-cultural competence to roles that require both empathetic customer care and precise language services.
Experience
Work history, roles, and key accomplishments
Freelance Interpreter
Lionbridge Interpreter Services
May 2023 - Sep 2025 (2 years 4 months)
Provided real-time consecutive and simultaneous interpretation for conferences, meetings and calls while maintaining confidentiality and cultural accuracy across English, Spanish, French and Haitian Creole.
Customer Service Agent
Alorica Ltd
Feb 2020 - Jan 2022 (1 year 11 months)
Handled high-volume customer inquiries, educated clients on account services, recorded interactions in CRM and resolved billing and technical issues to improve customer satisfaction.
Front Desk Clerk
Royalton Punta Cana Resort
Jan 2019 - Jul 2020 (1 year 6 months)
Managed guest check-ins/check-outs, processed payments and room charges, coordinated with housekeeping and maintenance, and resolved guest requests to support retention and service quality.
Front Desk Receptionist
Zoetry Agua Punta Cana Hotel
May 2016 - Nov 2018 (2 years 6 months)
Answered multi-line phone systems, managed reservations and guest records, processed billing and room assignments, and maintained accurate daily reports to ensure operational accuracy.
Education
Degrees, certifications, and relevant coursework
Liceo Geraldo Jansen
High School Diploma, General Secondary Education
High School Diploma awarded from Liceo Geraldo Jansen in Higuey, Dominican Republic.
Compu Estrella Abreu
Certificate, English Education
Completed a certificate program in English Education at Compu Estrella Abreu in Higuey.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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