Open to opportunities

arismendy elua

@arismendyelua

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Customer service professional and freelance interpreter specializing in cross-cultural communication.

Dominican Republic

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What I'm looking for

I seek roles combining customer support and language services in a collaborative culture, with growth, training, and meaningful client impact.

I am a dedicated customer service professional and freelance interpreter with extensive hospitality experience and proven skills in simultaneous interpretation, conflict resolution, and client confidentiality. I consistently deliver accurate, real-time translations and maintain high standards of professionalism while building customer trust and retention.

I have worked in busy contact center and hospitality environments, supporting guests and clients, troubleshooting smart devices, and handling billing and account issues. I bring strong attention to detail, active listening, and cross-cultural competence to roles that require both empathetic customer care and precise language services.

Experience

Work history, roles, and key accomplishments

Freelance Interpreter

Lionbridge Interpreter Services

May 2023 - Sep 2025 (2 years 4 months)

Provided real-time consecutive and simultaneous interpretation for conferences, meetings and calls while maintaining confidentiality and cultural accuracy across English, Spanish, French and Haitian Creole.

Simultaneous Interpretation consecutive interpretation Real Time Translation Cross Cultural Communication Confidentiality CAT Tools

Customer Service Agent

Alorica Ltd

Feb 2020 - Jan 2022 (1 year 11 months)

Handled high-volume customer inquiries, educated clients on account services, recorded interactions in CRM and resolved billing and technical issues to improve customer satisfaction.

Customer Support Troubleshooting Upselling Active Listening Time Management

Front Desk Clerk

Royalton Punta Cana Resort

Jan 2019 - Jul 2020 (1 year 6 months)

Managed guest check-ins/check-outs, processed payments and room charges, coordinated with housekeeping and maintenance, and resolved guest requests to support retention and service quality.

Front Desk Operations Payment Processing Guest Relations Attention To Detail POS

Front Desk Receptionist

Zoetry Agua Punta Cana Hotel

May 2016 - Nov 2018 (2 years 6 months)

Answered multi-line phone systems, managed reservations and guest records, processed billing and room assignments, and maintained accurate daily reports to ensure operational accuracy.

Multi Line Phone Systems Reserving Fraud Prevention Customer Service