Arijit Gayen

I’m a Technical Product Owner with 3+ years of experience leading digital onboarding products that support 40,000+ monthly applications. I translate business requirements into scalable technical solutions—driving execution, stakeholder alignment, product analytics, and successful feature launches.

At ICICI Bank, I owned technical execution and feature delivery for SaaS and on-prem CA onboarding platforms, covering requirements, solution design, integrations, UAT, go-live, analytics, and live customer support. I delivered a RERA onboarding journey with instant account number selection, designing account-block architecture and leading 3 API integrations from feasibility assessment to production.

I also led automated document fetch to reduce manual capture, managed API onboarding across 30+ integrations, and converted client feedback into structured User Stories and acceptance criteria—resulting in a 25%+ NPS improvement and 40% reduction in onboarding turnaround time. I close 95%+ security vulnerabilities, ensured 100% regulatory compliance, and used telemetry and onboarding patterns to reduce average case creation time by 20%.