Ratika Thakur
@ratikathakur
Product-focused professional improving digital adoption, usability, and AI-driven analytics for business impact.
IndiaWhat I'm looking for
I am a product-focused professional with experience across internal platforms and external digital products, skilled in user research, digital adoption, and AI/LLM-driven analytics. I have led initiatives that improved usability, adoption, and measurable business outcomes, including automation for client onboarding and a flagship internal capability platform that delivered a 45% uplift in knowledge.
At ICICI Bank I manage a portfolio of 40+ healthcare clients, delivering tailored banking and automation solutions and driving product education. Previously at Tata Power-DDL I conceptualized and managed CENQUEx, scaled knowledge management, redesigned portals to improve usability, and produced KPI-driven dashboards and training that increased adoption and executive visibility.
Experience
Work history, roles, and key accomplishments
IBManager-2, Healthcare
ICICI Bank
Jun 2025 - Present (3 months)
Manage a portfolio of 40+ healthcare clients, delivering tailored banking and automation solutions that improved onboarding efficiency and client satisfaction. Collaborate with product and technology teams to drive digital adoption and streamline documentation processes.
IBProduct Intern
ICICI Bank
Jan 2024 - Dec 2024 (11 months)
Benchmarked fintech apps using Forrester's Digital UX framework and ran a 150+ respondent user survey with LLM-based sentiment analysis, producing Looker Studio dashboards and seven prioritized feature recommendations for iMobile Pay.
Officer, Business Excellence & TQM
Tata Power-DDL
Dec 2019 - May 2023 (3 years 5 months)
Conceptualized and launched CENQUEx, an internal capability-building product that increased quality knowledge by 45% and improved portal usability from 85% to 92%. Managed knowledge programs, training 500+ staff annually and delivering adoption dashboards and executive reporting.
Marketing Intern
UniSquare Concepts
Jan 2018 - Dec 2018 (11 months)
Supported customer acquisition for the Wrigl mobile app, contributing 15% of total campaign installs and achieving the second-highest conversion rate among interns.
Finance Intern
Dalmia Health Care
Jan 2018 - Dec 2018 (11 months)
Automated monthly financial reporting using Excel and Tally, reducing report preparation time by 20% and ensuring 100% data accuracy for statutory compliance.
Education
Degrees, certifications, and relevant coursework
FMFORE School of Management
Postgraduate Diploma in Management, International Business & Marketing
Grade: 7.73/10.0
Postgraduate Diploma in Management with specialization in International Business and Marketing, completed with a 7.73/10.0 GPA.
MAIMS
Bachelor of Business Administration, Business Administration
Grade: 84.90%
Activities and societies: Placement Cell member; Creative Head, What AClick photography society; Placement Cell activities (2019)
Bachelor of Business Administration from MAIMS affiliated to GGSIP University, completed with 84.90%.
Ahlcon Public School
Class XII (CBSE), Science (Non-Medical)
Grade: 79.60%
Completed Class XII (CBSE) in Science, Non-Medical with 79.60% marks.
Ahlcon Public School
Class X (CBSE), General Education
Grade: 9.0/10.0
Completed Class X (CBSE) with a 9.0/10.0 CGPA.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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