Berlyn Lo

I support patients enrolled in American Hospital Dubai's Family Card program through calls and WhatsApp, helping with appointments, prescriptions, administrative requests, and initial medical concerns.

I coordinate closely with physicians, nurses, and healthcare teams to maintain accurate information flow, timely handovers, organized communication, and reassuring patient access to services.

At Medcome Healthcare Center, I handled patient inquiries, appointment bookings, cancellations, follow-ups, prescription requests, documentation, data entry, and patient record updates while maintaining confidentiality.

My earlier experience as a Shift Leader and Team Leader at Coldstone Creamery strengthened my customer service, cashiering, food preparation, teamwork, hygiene, and ability to work efficiently during peak hours.