Arianne Nantes

Handles technical escalations from the Customer Support team, providing guidance on technical issues and mediating escalated cases.

Responsible for conducting capability assessments, designing blended learning solutions, and facilitating innovative learning programs. Applies adult learning theories to enhance employee development.

Provides exceptional customer support by answering queries via email and chat, resolving issues using internal and external documentation.

Evaluates customer service representatives' performance and provides feedback by monitoring calls to ensure operational objectives are met.

Investigates insurance claims, liaises with claimants, and evaluates damages to calculate compensation amounts.

Ensures production schedules are met by assigning tasks, coordinating communication, and managing deadlines across departments.

Provides technical and network problem resolution to end-users through diagnosis and step-by-step guidance via phone and email.

Resolves product or service issues by clarifying complaints, determining causes, and providing solutions while ensuring customer satisfaction.

Creates and executes project work plans, manages resources, and ensures project standards are met while minimizing risks.

Assists in production operations, takes notes in meetings, operates equipment, and facilitates communication among crew members.