Donata Chebet
@donatachebet
Experienced training coordinator with a passion for client-centric solutions.
MalaysiaWhat I'm looking for
I am a poised and competent professional with a proven ability to navigate cultural differences and excel in deadline-driven environments. My strong leadership skills enable me to thrive in teamwork while consistently delivering high-quality results. With expertise in new joiner onboarding, training coordination, and client service, I leverage my coaching capabilities and strong work ethic to identify gaps in service delivery and implement effective solutions.
In my current role as a Training Coordinator at SCGS (Malaysia) SDN BHD, I create onboarding schedules, train new hires, and maintain training records to ensure a smooth transition for new employees. My previous experience as a Customer Service Advisor and Client Service Consultant has equipped me with excellent interpersonal communication skills and the ability to manage time effectively. I am dedicated to achieving set objectives and always look forward to challenging the status quo to enhance client experiences.
Experience
Work history, roles, and key accomplishments
Training Coordinator
SCGS(MALAYSIA) SDN BHD
Jul 2022 - Present (2 years 11 months)
As a Training Coordinator, I create onboarding schedules, track new joiners' profiles, and train employees on company policies and procedures. I evaluate training effectiveness and recommend materials and methods while managing the training budget and facilities.
Advisor-Customer Service
SCGS(MALAYSIA) SDN BHD
Jan 2021 - Jul 2022 (1 year 6 months)
In my role as an Advisor-Customer Service, I reviewed online content and legal notices, ensuring accuracy in copyright-related decisions. I also audited content for social media platforms and provided updates as necessary.
Client Service Consultant
STANBIC BANK, KENYA
Jul 2016 - Sep 2019 (3 years 2 months)
As a Client Service Consultant, I effectively managed time and solved problems both independently and as part of a team. I leveraged interpersonal skills to enhance customer relationships and cross-sell bank products.
Sales Agent
Trends Limited
Apr 2015 - May 2015 (1 month)
As a Sales Agent, I conducted market research and developed marketing strategies while managing sales and negotiating business deals.
Tutor
Zetech University
Mar 2014 - Apr 2014 (1 month)
As a Tutor, I provided academic support and guidance to students, helping them understand complex subjects and improve their performance.
Education
Degrees, certifications, and relevant coursework
IUINTI International University
Master of Business Administration, Marketing
2020 - 2020
Pursued a Master of Business Administration with a specialization in Marketing, enhancing skills in strategic marketing and business management.
University of Eldoret
Bachelor of Education, Education Technology
2010 - 2014
Completed a Bachelor of Education in Technology, focusing on educational methodologies and technology integration in teaching.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
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