ARIANE CHLOIE TOPACIO

Managed executive calendars, client communications, and lead management. Prepared bi-weekly payroll for field employees with zero disputes and built SOPs and workflow guides.

Tracked commission payments, reconciled transactions, and audited invoices. Managed payroll records and resolved payment discrepancies while providing executive support.

Managed CEO's calendar and prepared business reports. Evaluated project profitability, prepared bids supporting a $1M monthly sales goal, and led a team of 13 VAs.

Led weekly classes of 50+ trainees in bookkeeping, taxation, and virtual assistance. Coached learners toward placement in remote roles.

Supervised and coached 25 team members, monitored performance metrics, and drove productivity improvements. Introduced a performance-based incentive plan and supported operations management.

Managed account-wide operations across ~1,000 agents and directly led 20 agents. Delivered training and coaching to ensure quality and performance.

Resolved customer inquiries via phone, email, and chat for a telco account.

Earned the National Certificate III in Bookkeeping.

Activities and societies: Member, Junior Philippine Institute of Accountants (JPIA)

Pursued a Bachelor of Science in Accountancy, graduating in 2018. Active member of the Junior Philippine Institute of Accountants (JPIA).

Earned multiple Procore certifications including Admin, Project Manager, Estimator, and Financial Management.

Completed a General Virtual Assistant and Social Media Management certificate.

Passed the CAT Level 1 Certification Exam to become a Certified Bookkeeper.