I am an enthusiastic and committed individual with a proven track record in providing clerical support and dealing capably with customers and queries. With experience in operating a multi-line phone system and scheduling patients efficiently, I bring professionalism and poise to any team. I am knowledgeable about medical insurance and have experience in customer service, including handling upset patients. I excel in creating a positive work environment and ensuring an efficient flow in the department.
In my current role as a Medical Scheduling Supervisor at Dermatology and Skin Cancer Surgery Center, I continuously answer phone calls, obtain patient information, and schedule patients while maintaining a fast pace. I delegate tasks, coordinate with other practices, and update referrals. I also meet with upper management to discuss appropriate corrections and up and coming developments with the company. My goal is to improve productivity and create a positive patient experience.
Prior to this, I worked as an Optician/Receptionist at Americas Best Contacts and Eyeglasses, where I answered phone calls, made appointments, and provided assistance to patients regarding their insurance and waiting times. I also have experience as a Hostess and Curbside at The Cheesecake Factory, where I honed my customer service and multitasking skills.
