Argenis Rosario

I am an operations and onboarding support professional with proven experience managing payment and merchant workflows in remote, high-volume environments. I prioritize data accuracy and timely coordination to keep onboarding and servicing timelines on track.

At FreedomPay I supported merchant onboarding and account updates across NetSuite and Zendesk, managed high volumes of operational tickets, and coordinated cross-functional updates to ensure merchant go-live readiness. I enforce strict data standards to prevent downstream processing issues.

Previously, as a Bilingual Senior Account Specialist at Discover I handled complex account requests and transaction resolutions for a large financial services customer base, working in both English and Spanish while meeting compliance and performance standards. I also have experience in payroll and program data management from nonprofit work and in member/provider support for Medicaid services.

I bring strong technical familiarity with NetSuite, Zendesk, Microsoft Office and Google Workspace tools, plus effective bilingual communication. I work independently, value accuracy, and am focused on operational improvements that reduce delays and improve customer outcomes.