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Ares Jimenez Rodriguez

@aresjimenezrodriguez

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IT Architecture Services Analyst at Movit-SG coordinating an OS migration across 87 production servers.

Mexico

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At Movit-SG, I’m the central point of contact between internal departments and international technology vendors for an enterprise infrastructure upgrade. I coordinate an OS migration across 87 production servers and end-user systems, documenting current and target states for review.

I verify application functionality after migration through structured checklists and user validation. I also track dependencies, escalate blockers, and prepare knowledge bases, architecture records, and status reports for project managers and senior leadership.

Previously, I administered Windows Server environments at Liquid Web – CMS and supported Bistrack ERP at Epicor Software. My work included PowerShell account and group administration, Azure Virtual Desktop support, and investigating database issues with SQL.

Experience

Work history, roles, and key accomplishments

Current

IT Architecture Services Analyst

Current

Movit-SG

Feb 2026 - Present (9 months)

Serves as central point of contact between internal departments and international technology vendors during an enterprise infrastructure upgrade. Coordinates OS migration across 87 production servers and end-user devices, tracking dependencies and producing documentation for stakeholders.

Infrastructure Coordination Project Management Technical Documentation Stakeholder Reporting Cross Functional Communication

Customer Success Administrator

Teletrac Navman

Feb 2025 - Feb 2026 (1 year)

Resolved customer inquiries and escalations via Salesforce CRM and ticketing systems, maintaining high CSAT scores and SLA compliance. Managed end-to-end customer account administration, including credit processing, quote generation, and reporting using Excel and Power BI.

Salesforce CRM Microsoft Teams Excel Power BI SAP Data Management Customer Success

Expert Application Support Specialist

Epicor Software

May 2022 - Nov 2024 (2 years 6 months)

Delivered Tier 2 technical and functional support for Bistrack ERP, resolving 50+ customer inquiries per week. Investigated and resolved database and ERP issues using SQL, and collaborated with development and QA teams for escalations.

Bistrack SQL Azure Azure Virtual Desktop Microsoft W365 Cloud PC ServiceNow Technical Documentation SLA Compliance

Windows Server Administrator

Liquid Web – CMS

Oct 2019 - May 2022 (2 years 7 months)

Diagnosed and resolved network and server issues remotely and onsite, minimizing downtime. Administered DNS, DHCP, Group Policy, and performed OS updates, patching, and vulnerability remediation.

Windows Server Active Directory DNS DHCP Group Policy PowerShell Exchange Office 365 Azure Azure Virtual Desktop Microsoft W365 Cloud PC VMWare Backup Disaster Recovery Firewalls Linux CentOS Salesforce

Technical Support Representative

GoDaddy

Dec 2017 - Oct 2019 (1 year 10 months)

Provided Tier 1 technical support to non-technical users, resolving hardware, software, and connectivity issues. Provided email account support including Exchange/Office 365 mailbox administration and troubleshooting of mail delivery and spam issues.

Technical Support Exchange Office 365 ServiceNow SLA Compliance Customer Service