Ardit Amzai
@arditamzai
I lead remote operations, teams, planning, and executive support for US businesses.
North MacedoniaWhat I'm looking for
I've led remote operations at InstaSwim, overseeing a 10-person team and supporting a network of 2,000+ active swim coaches. As the CEO's go-to operations partner, I handle client communication, contracts, risk assessment, annual planning, training, and problem-solving.
I led a dynamic-pricing rollout across every active service area in 20 days without disrupting operations, secured pool-access partnerships, and helped win corporate event clients. I was promoted from Customer Care Manager to General Manager within a year and have also turned around an underperforming team at Dribbler through retraining and strategy development.
Experience
Work history, roles, and key accomplishments
General Manager
InstaSwim LLC
Mar 2022 - Present (4 years 7 months)
Oversee a 10-person remote team and a network of 2,000+ coaches, serving as the CEO's main point of contact for operations. Led the rollout of dynamic pricing and secured pool access through partnerships.
General Manager
Dribbler
Sep 2024 - Mar 2026 (1 year 6 months)
Brought in by ownership to turn around an underperforming team. Retrained the team, developed the company's strategy, and led it in the direction ownership set.
Customer Care Manager
InstaSwim LLC
Mar 2021 - Mar 2022 (1 year)
Managed customer support and scheduling between coaches and families, including lesson logistics and issue resolution. Promoted to General Manager within 12 months.
Wrote content for clients on a freelance basis.
Education
Degrees, certifications, and relevant coursework
University of Tetovo
Bachelor's degree, International Economics and Business Sciences
2018 -
Pursued a degree in International Economics and Business Sciences, final year not completed.
SHMKM Nikola Shtejn
Secondary diploma, Nursing
2014 - 2018
Completed a four-year secondary diploma in Nursing.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
Salary expectations
Social media
Job categories
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