Open to opportunities

ardit 13

@ardit13

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Quality-focused translator and customer service enthusiast.

Albania

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What I'm looking for

I am looking for opportunities that allow me to leverage my language skills and customer service expertise in a dynamic environment.

I am a dedicated quality and service enthusiast with a passion for helping businesses deliver exceptional customer experiences across multiple languages. My journey began as a freelance translator in Tirana, where I honed my skills in language services and client management. I pride myself on ensuring that every voice is heard, and I strive to create a positive impact through effective communication.

With experience as a manager at INSISTEM in Moscow, I have developed a strong ability to connect with foreign clients and deliver top-notch customer service. My background in Russian linguistics and tourism development has equipped me with a unique perspective on cultural nuances, allowing me to provide tailored solutions that meet diverse client needs. I am currently pursuing a PhD in Political Science and Regional Studies, further enhancing my analytical and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Expert in Client Managing and CS

Current

INSISTEM

Sep 2019 - Present (5 years 10 months)

Managed foreign clients and delivered top-notch customer services. Ensured quality control in translations and client interactions.

Client Management Customer Service Quality Control Translation Communication Problem Solving

Translator

Freelance Translator

Nov 2016 - Dec 2017 (1 year 1 month)

Provided language services to various businesses and clients. Worked as a conference interpreter in different events.

Translation Interpretation Client Management Language Services Communication

Education

Degrees, certifications, and relevant coursework

People's Friendship University of Russia

PhD in Political science and regional studies, Political science and regional studies

2021 -

Pursued advanced research in Political Science and Regional Studies. Engaged in in-depth analysis of political systems and regional dynamics.

People's Friendship University of Russia

Master in Tourism, Tourism Development

2019 - 2021

Focused on Tourism Development, acquiring knowledge in the strategic planning and management of tourism initiatives. Developed skills in analyzing tourism trends and implementing sustainable practices.

University of Tirana

Bachelor in Russian Linguistics, Russian Linguistics

2015 - 2018

Studied Russian Linguistics with a focus on translation and interpretation. Gained expertise in linguistic theories and practical application for language services.